Server Restart (Resolved)
  • Priority - Critical
  • Affecting Server - cpr40-za1.host-ww.net - Hosting
  • cpr40-za1.host-ww.net is currently rebooting to apply system updates.

  • Date - 27/11/2020 17:20 - 27/11/2020 17:29
  • Last Updated - 27/11/2020 17:22
CP7 Restart (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Good day

     

    Due to unforseen circumstances we are restarting the CP7 server, this will effect websites and emails for a FEW minutes only

     

    Thank you for your understanding

    HostAfrica

  • Date - 24/11/2020 20:11 - 25/11/2020 19:54
  • Last Updated - 24/11/2020 20:12
HA704 reboot (Resolved)
  • Priority - Critical
  • Affecting Server - ha704.host-ww.net
  • Dear Valued Customer

    We are performing a restart of one of our hosts(ha704-za1.host-ww.net)


    Impact: Your websites and emails will be offline for up to 20 minutes during the maintenance period

    We apologize for any inconvenience caused by the maintenance. Please open a ticket with us if you have any questions/concerns.

  • Date - 19/11/2020 19:50 - 19/11/2020 20:21
  • Last Updated - 19/11/2020 20:15
cpr5-za1.host-ww.net Restart (Resolved)
  • Priority - High
  • Affecting Server - cpr5-za1.host-ww.net - Hosting
  • Dear Valued Customer,



    We are performing an emergency reboot of:

     

    cpr5-za1.host-ww.net

     

    Apologies for the inconvenience caused.



    Kind Regards,

    HOStAFRICA

  • Date - 15/11/2020 23:00 - 16/11/2020 09:30
  • Last Updated - 15/11/2020 22:59
cp3-za1.host-ww.net Restart (Resolved)
  • Priority - Critical
  • Affecting Server - cp3-za1.host-ww.net - Hosting
  • Good day

    Due to unforeseen circumstances, we have to restart the server cp3

    This will affect all services hosted on this node

    We do thank you for your understanding and patience

     

    Kind regards

    HostAfrica

  • Date - 13/11/2020 08:04 - 13/11/2020 08:24
  • Last Updated - 13/11/2020 08:05
Acronis Backup maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis Backup maintenance
  • Dear Valued Customer

     

    Acronis is having a maintenance period. Acronis Cloud Team will do their best to complete this work as soon as possible.

     

    Services impact: Acronis Services may become unavailable for up to 1 hour and 30 minutes during the activity.

     

    Regards

    Host Africa Support

  • Date - 06/11/2020 22:00
  • Last Updated - 11/11/2020 07:17
Emergency Server Reboot (Resolved)
  • Priority - High
  • Affecting Server - hobhost-za1.localhob.com - Hosting
  • Dear Valued Customer,



    We are performing an emergency reboot of:



    hobhost-za1.localhob.com



    Apologies for the inconvenience caused.



    Kind Regrads,

    HOStAFRICA

  • Date - 03/11/2020 16:00
  • Last Updated - 03/11/2020 16:22
Storage Cluster Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Storage cluster
  • Dear Valued Customer


    Please see the report below

    28-10-20 11:38:47: We experienced an outage in one of our storage clusters. This has caused some VMs losing connection to the storage network.


    28-10-20 12:59:11 The storage cluster was fixed. Some of the affected VMs (especially Windows) needed to get rebooted

    Fix: Faulty storage switch replaced.

    Root Cause Analysis: One of the storage switches became unresponsive. This has caused the storage network to become unresponsive. The issue seems a bug in the switch operating system.

    Customer action needed: In case the server is still inaccessible do the following:
    Stop server - Wait for the server to be shutdown
    Start server - Only once the server is completely shutdown

    A restart (command) of the server will not work

    Please see the report below 28-10-20 11:38:47: We experienced an outage in one of our storage clusters. This has caused some VMs loosing connection to the storage network. 28-10-20 12:59:11 The storage cluster was fixed. Some of the affected VMs (especially Windows) needed to get rebooted Fix: Faulty storage switch replaced. Root Cause Analysis: One of the storage switches became unresponsive. This has caused the storage network to become unresponsive. The issue seems a bug in the switch operating system. Customer action needed: In case the server is still inaccessible do the following: Stop server - Wait for the server to be shutdown Start server - Only once the server is completely shutdown A restart (command) of the server will not not work
    Please see the report below

    28-10-20 11:38:47: We experienced an outage in one of our storage clusters. This has caused some VMs loosing connection to the storage network.


    28-10-20 12:59:11 The storage cluster was fixed. Some of the affected VMs (especially Windows) needed to get rebooted

    Fix: Faulty storage switch replaced.

    Root Cause Analysis: One of the storage switches became unresponsive. This has caused the storage network to become unresponsive. The issue seems a bug in the switch operating system.

    Customer action needed: In case the server is still inaccessible do the following:
    Stop server - Wait for the server to be shutdown
    Start server - Only once the server is completely shutdown

    A restart (command) of the server will not not work

  • Date - 28/10/2020 12:00 - 28/10/2020 16:13
  • Last Updated - 28/10/2020 14:07
Server Reboot (Resolved)
  • Priority - High
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Customer

    We are performing a restart of one of our hosts(cp1-za1.host-ww.net)


    Impact: Your websites and emails will be offline for up to 5 minutes during the maintenance period

    We apologize for any inconvenience caused by the maintenance. Please open a ticket with us if you have any questions/concerns.

  • Date - 26/10/2020 10:24
  • Last Updated - 26/10/2020 10:36
Dedicated server Network issue (Resolved)
  • Priority - High
  • Affecting System - Networking
  • Good day

    Our network provider has reported an issue with international traffic, this will affect clients with Dedicated servers.

    They are busy investigating and we will keep you updated

     

    Thank you for your patience

    Kind regards

    HostAfrica

     

     

    Update 1

    The issue is caused by a large scale DDOS attack. 

    The Network uplink provider is working on a mitigation.

    Only Dedicated Servers are affected. 

  • Date - 25/10/2020 18:03 - 26/10/2020 12:21
  • Last Updated - 25/10/2020 18:32
Network issue (Resolved)
  • Priority - High
  • Affecting System - Routing
  • Good day

     

    Some clients might be experiencing some network issues when trying to reach their sites or backends, we are working on this and will resolve asap

     

    Kind regards

    Hostafrica

  • Date - 23/10/2020 20:41 - 24/10/2020 13:12
  • Last Updated - 23/10/2020 20:42
Mail spoofing and phishing (Resolved)
  • Priority - Medium
  • Affecting Other - Mail spoofing and phishing
  • Mail spoofing and phishing

    It has come to our attention that some clients are experiencing an increase in phishing and spoofed emails. This coincides with reports from other hosting companies indicating a surge in these types of attacks and fraudulent emails on a global scale.


    Clients are encouraged to:

    • Install a malware/virus scanner on all devices to scan incoming mail. Make sure it is regularly updated to the latest version.
    • Do not to open attachments (.exe, .bat, .doc, etc.) or links from unknown senders.
    • If replying, make sure the "From:" email address matches the "Reply" or "To" email address.
    • Never give out personal details, or 'verify' email address passwords.
    • Be vigilant, it is the key to staying safe online.

     

    Common attacks include:

    • Malicious attachments,
    • Email account quota or activity notifications, where they ask you to sign in to verify your account;
    • Lottery notifications,
    • Inheritance scams,
    • etc.

     

    If you receive such a mail and you are unsure - it's best to leave it and delete it.

     

    Action we have taken:

    • To help slow these attacks on our clients we have placed more filters on our mail servers.
    • SpamAssassin email scanners have been force enabled for all clients' cPanels on which it was previously disabled.
    • Additional block lists (RBLs) have been enabled on our firewalls and mail server configurations.

     

    Happy Hosting,
    HOSTAFRICA

  • Date - 21/10/2020 13:29 - 27/10/2020 12:29
  • Last Updated - 21/10/2020 16:00
HA03 Host Down (Resolved)
  • Priority - Critical
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Customers,

    Please note that the host named ha03-za1.host-ww.net is currently down. Our system administrators are currently looking into the issue with urgency.

    We do apologize for the inconvenience this will cause.

    Kind Regards

    Host Africa Support

     

  • Date - 20/10/2020 09:24 - 20/10/2020 10:26
  • Last Updated - 20/10/2020 09:24
Problem at Johannesburg Internet Exchange (Resolved)
  • Priority - Critical
  • Affecting Other - Problem at Johannesburg Internet Exchange
  • Good day valued customer.

    There is currently an issue with Connectivity problems with peering links to JINX within our Data Centre. The issue is currently being investigated.

    Symptoms:

    Customers may experience intermittent slow response times when accessing hosting services hosted in the Samrand data centre.

    Update 1:

    The JINX (Johannesburg Internet Exchange) has reported a technical problem, causing some customers to have connection issues. We have disconnected from Jinx and connectivity should be back to normal
     
    Kind Regards
    HOSTAFRICA.

  • Date - 16/10/2020 13:12 - 16/10/2020 13:27
  • Last Updated - 16/10/2020 13:25
Dedicated Server Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Dedicated Servers
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue that is affecting our Dedicated Server products. Our VPS and Cloud servers are not affected.

    We are investigating the issue with urgency in conjunction with our upstream provider.

    We apologise for the inconvenience caused and hope to have the issue resolved as soon as possible.

     

    Update #1: We experienced a large-scale DDOS attack which caused huge packet loss to our racks occupied by our dedicated servers. The DDOS attack has been successfully mitigated. We are implementing additional measures and will be monitoring the situation extremely closely.

  • Date - 13/10/2020 22:40 - 16/10/2020 09:19
  • Last Updated - 13/10/2020 23:22
upgrading core network equipment in Frankfurt, Germany (Resolved)
  • Priority - High
  • Affecting System - Servers in Germany
  • Good day

    There will be cor network equipment upgrades in Frankfurt, Germany on the 1st of October.

    Start time: 03:00 AM, UTC - This will be 05:00 AM South African time


    Duration: 2 hours during the maintenance period, customers will experience network outage for up to 20 minutes in Frankfurt, DE.

     

    We do appreciate your understanding

    Kind Regards

    HostAfrica

  • Date - 01/10/2020 05:00 - 01/10/2020 10:37
  • Last Updated - 29/09/2020 17:53
All Systems Operational (Resolved)
  • Priority - Low
  • Affecting Other - All Systems Operational
  • All Systems Operational

  • Date - 28/09/2020 15:36 - 28/09/2020 16:20
  • Last Updated - 28/09/2020 15:36
Phone System Down (Resolved)
  • Priority - High
  • Affecting Other - Phone System
  • Dear Valued Customer,

    Please note that we are currently having issues with our VOIP line and may struggle to reach us due to issues with our VOIP provider.

    Kind Regards,
    HOSTAFRICA

  • Date - 24/09/2020 14:27 - 25/09/2020 11:43
  • Last Updated - 24/09/2020 14:30
cp7-za1.host-ww.net - Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Hi,

     

    We are performing maintenance on cp7-za1.host-ww.net

    During this time the server load and response time may increase.

    Duration of maintenance +- 4 hours.

    Thank you.

  • Date - 24/09/2020 11:16 - 24/09/2020 16:49
  • Last Updated - 24/09/2020 11:18
cpsd2-za1.host-ww.net - Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cpsd2-za1.host-ww.net - Hosting
  • Hi,

     

    We are performing maintenance on cpsd2-za1.host-ww.net

    During this time the server load and response time may increase.

    Duration of maintenance +- 4 hours.

    Thank you.

  • Date - 24/09/2020 11:17 - 24/09/2020 14:16
  • Last Updated - 24/09/2020 11:18
cpr40-za1.host-ww.net - Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cpr40-za1.host-ww.net - Hosting
  • Hi,

     

    We are performing maintenance on cpr40-za1.host-ww.net

    During this time the server load and response time may increase.

    Duration of maintenance +- 4 hours.

    Thank you.

     

  • Date - 23/09/2020 17:36 - 24/09/2020 07:00
  • Last Updated - 23/09/2020 17:40
cpr49-za1.host-ww.net - Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cpr49-za1.host-ww.net - Hosting
  • Hi,

     

    We are performing maintenance on cpr49-za1.host-ww.net

    During this time the server load and response time may increase.

    Duration of maintenance +- 4 hours.

    Thank you.

     

  • Date - 23/09/2020 17:39 - 23/09/2020 20:02
  • Last Updated - 23/09/2020 17:40
cp29-za1.host-ww.net Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cp29-za1.host-ww.net - Hosting
  • Hi,

     

    We are performing maintenance on cp29-za1.host-ww.net

    During this time; server load and response time will increase.

     

    Duration is expected to be 3 Hours.

    Thank you,

  • Date - 23/09/2020 01:13
  • Last Updated - 23/09/2020 10:05
Emergency Server Restart (Resolved)
  • Priority - Medium
  • Affecting Server - cpr3-za1.host-ww.net - Hosting
  • Dear Valued Customers

    Please note that we are performing an emergency restart of the above-mentioned server. The downtime will be around 5 minutes.

    Thank you in advance for your understanding and patience.

  • Date - 21/09/2020 10:03 - 23/09/2020 10:14
  • Last Updated - 23/09/2020 10:04
cpr50-za1.host-ww.net Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cpr50-za1.host-ww.net - Hosting
  • We are performing maintenance on the server cpr50-za1.host-ww.net

     

    During this time the server load and response time may spike.

    Maintenance Window: 1.5 hours

    ETA: 11:45pm

     

  • Date - 22/09/2020 22:40 - 22/09/2020 23:45
  • Last Updated - 23/09/2020 00:56
Email Sending Issues (Resolved)
  • Priority - High
  • Affecting Other - Shared Servers
  • Dear Valued Customer

     

    Our outgoing provider is currently experiencing an issue that is affecting outgoing email performance.

    They have identified the cause of the issue and are working on a solution.

    This issue may cause some of the below errors.

    • Max Defer
    • Authentication is required

     

    Regards

    Host Africa Support

     

    #Update 1

    Our outgoing provider has resolved this issue. Please do let us know if you are still experiencing problems.

     

  • Date - 21/09/2020 14:35 - 22/09/2020 22:51
  • Last Updated - 21/09/2020 17:07
cpsd2 Unforseen Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - cpsd2-za1.host-ww.net - Hosting
  • Good day

     

    Due to unforeseen maintenance we are rebooting the server now, we do apologize for inconveniences caused

  • Date - 21/09/2020 14:31 - 21/09/2020 14:38
  • Last Updated - 21/09/2020 14:31
Connectivity problems with peering links to JINX and NAP (Resolved)
  • Priority - High
  • Affecting Other - Connectivity problems with peering links to JINX and NAP
  • Good day valued customer.

    There is currently an issue with Connectivity problems with peering links to JINX and NAP within our Dara Centre. The issue is currently being investigated.

    Symptoms:

    Customers may experience intermittent slow response times when accessing hosting services hosted in the Samrand data center.
     
    Kind Regards
    HOSTAFRICA.

  • Date - 16/09/2020 15:09
  • Last Updated - 16/09/2020 16:21
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Good day

    We are currently under DDOS attack, Our network team is currently mitigating the attack

    You may experience intermittent connection to servers, sites and our website/client area

    We are doing all we can to mitigate this, and will update once the matter is resolved

    We thank you for your patience

    Kind regards

    HostAfrica

     

    #UDPDATE: The issue has been resolved.

  • Date - 08/09/2020 09:48
  • Last Updated - 10/09/2020 10:06
ssd8non responsive (Resolved)
  • Priority - Critical
  • Good day

    The ssd8 server is currently not responding, we are checking on this,

    Updates to follow

    Kind regards

    HostAfrica

  • Date - 08/09/2020 08:00
  • Last Updated - 10/09/2020 10:00
cpr39-za1.host-ww.net Reboot (Resolved)
  • Priority - High
  • Affecting Server - cpr39-za1.host-ww.net - Hosting
  • Good day

    We are rebooting our cpr39-za1 server due to unscheduled emergency maintenance,

    Downtime should be minimal, we do apologize for this and thank you for your patience

     

    Kind regards

  • Date - 05/09/2020 20:30
  • Last Updated - 06/09/2020 11:27
Server not responsive (Resolved)
  • Priority - Critical
  • Good day

    Chs21.ampledns.com is not responsive, our admins are working on this and will have it back shortly

     

    We appreciate your patience

    HostAfrica Team

  • Date - 30/08/2020 20:22 - 30/08/2020 20:43
  • Last Updated - 30/08/2020 20:23
CPR46 Restart (Resolved)
  • Priority - High
  • Affecting Server - cpr46-za1.host-ww.net - Hosting
  • Good day

    We are restarting CPR46 due to emergency maintenance, we do apologize for any inconveniences caused

    Kind regards

    Host Africa

  • Date - 22/08/2020 01:26 - 22/08/2020 03:33
  • Last Updated - 22/08/2020 01:27
Mail Issues (Resolved)
  • Priority - High
  • Affecting Server - cp6-za1.host-ww.net - Hosting
  • Dear Valued Customers

    We have received mail issue reports for cp6.

    Our senior engineers are currently working with urgency to get the issue resolved.

    Apologies for the inconvenience caused.

    Kind Regards.
    HOST AFRICA

  • Date - 17/08/2020 15:35
  • Last Updated - 17/08/2020 16:53
Emergency Server Restart (Resolved)
  • Priority - High
  • Affecting Server - cp28-za1.host-ww.net - Hosting
  • Dear Valued Customers

    Please note that we are performing an emergency restart of the above-mentioned server. The downtime will be around 5 minutes.

    Thank you in advance for your understanding and patience.

  • Date - 16/08/2020 14:09
  • Last Updated - 16/08/2020 14:33
Server Restart (Resolved)
  • Priority - High
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Valued Customer

    We are performing a restart of one of our physical hosts(ha03-za1.host-ww.net)

    Time Start: 21 July 2020 22:00 SAST

    Time End: 21 July 2020 22:15

    Reason:  Security Update

    Impact: Your VPS(s) will be offline for up to 15 minutes during the maintenance period

    We apologize for any inconvenience caused by the maintenance. Please open a ticket with us if you have any questions/concerns.

     

    Update 1:

    There is a slight delay of the maintenance. The host will only get rebooted in the next minutes.

    We apologize for the delay.

  • Date - 21/07/2020 22:00 - 21/07/2020 22:15
  • Last Updated - 03/08/2020 07:06
MySQL Server Reboot (Resolved)
  • Priority - Medium
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Dear Valued Customers

    Please note that we are performing an emergency restart of the above-mentioned server. The downtime will be around 1 hour.

    Thank you in advance for your understanding and patience.

  • Date - 29/07/2020 18:00 - 29/07/2020 07:00
  • Last Updated - 31/07/2020 11:54
Unplanned Downtime (Resolved)
  • Priority - High
  • Dear Valued Customers

    Please note that we are experiencing an unplanned downtime on ssd8.host-ww.net. Our system admins are investigating the issue with urgency. We will provide updates via this notification as well as advise once the issue has been resolved.

    We apologise for any inconvenience caused.

    Update #1: A technician has been dispatched to the DC in order to reboot the server. We should be able to provide an update in 1 hours time.

    Update #2: The server is back up and running. We apologise for the inconvenience caused.

  • Date - 23/07/2020 19:23
  • Last Updated - 23/07/2020 21:25
Unplanned downtime (Resolved)
  • Priority - High
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unplanned downtime on ha03-za1.host-ww.net. All the VPS's on the host are backup and running.

    We apologise for any inconvenience caused.

  • Date - 17/07/2020 06:33
  • Last Updated - 17/07/2020 07:56
Emergency Server Restart (Resolved)
  • Priority - Medium
  • Affecting Server - cpr14-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we are performing an emergency restart of cp14-za1.host-ww.net. There will be a downtime of 5-10 minutes.

    Apologies for the inconvenience caused.

  • Date - 13/07/2020 12:45
  • Last Updated - 16/07/2020 07:14
cp21 restarting (Resolved)
  • Priority - High
  • Affecting Server - cp21-za1.host-ww.net - Hosting
  • Good day

    Due to unforeseen maintenance, we are restarting our cp21-za1,host-ww.net server

    This will affect emails and websites, although only for a few minutes

    We do thank you for your understanding

    Kind regards

    HostAfrica

  • Date - 13/07/2020 08:56 - 13/07/2020 09:36
  • Last Updated - 13/07/2020 08:57
Network Issue (Resolved)
  • Priority - High
  • Affecting System - Network
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue that may affect your ability to access your VPS/web hosting package. We are investigating the issue with urgency and will keep you updated via this notification.

    We apologise for the inconvenience caused.

    Update #1: The network issue is now only affecting ha401.host-ww.net. If you have a server on a different host and you are having issues, please do let us know

     

    Update: The issue has been resolved. Thank you or your patience
    Update: The issue has been resolved. Thank you or your patience

  • Date - 09/07/2020 17:10
  • Last Updated - 13/07/2020 07:46
cp7 high load (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Good day

     

    cp7-za1.host-ww.net is currently experiencing high load

    We are working on it now

    Thank you for your patience

     

    UPDATE

    The issue has been resolved

  • Date - 06/07/2020 10:00
  • Last Updated - 06/07/2020 10:32
Host Reboot (Resolved)
  • Priority - High
  • Affecting Server - cpsd2-za1.host-ww.net - Hosting
  • Good day

    We are restarting cpsd2 due to emergency maintenance, we do apologize for any inconveniences caused.

    Kind regards

    Host Africa

     

  • Date - 02/07/2020 15:11
  • Last Updated - 04/07/2020 17:44
cpr9 restart (Resolved)
  • Priority - Critical
  • Affecting Server - cp9-za1.host-ww.net - Hosting
  • Good day

     

    Our cp9 server is non-responsive, we are restarting it

    Your website/emails will be briefly unavailable.

    We apologize in advance for the inconvenience caused to you in this regard.

     

    Hostafrica

  • Date - 04/07/2020 17:37
  • Last Updated - 04/07/2020 17:44
cpr28 Restart (Resolved)
  • Priority - Critical
  • Affecting Server - cpr28-za1.host-ww.net - Hosting
  • Good day

    We are restarting CPR28 due to emergency maintenance, we do apologize for any inconveniences caused

    Kind regards

    Host Africa

  • Date - 01/07/2020 13:14 - 01/07/2020 13:31
  • Last Updated - 01/07/2020 13:15
cpsd4 non responsive (Resolved)
  • Priority - Critical
  • Affecting Server - cpsd4-za1.host-ww.net - Hosting
  • Good day

    Our CPSD4-za1.host-ww.net server is currently unresponsive,

    Our admins are busy investigating the matter Should have it back asap

    Thank you for your patience

  • Date - 26/06/2020 12:27 - 26/06/2020 12:31
  • Last Updated - 26/06/2020 12:28
cpsd4 non responsive (Resolved)
  • Priority - Critical
  • Affecting Server - cpsd4-za1.host-ww.net - Hosting
  • Good day

    CPSD4-za1.host-ww.net is currently under high load, we are working on stabilizing it

    Thank you for your patience

  • Date - 20/06/2020 14:38 - 20/06/2020 15:02
  • Last Updated - 20/06/2020 14:39
cp7 Mysql issues, rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • UPDATE

     

    We are rebooting cp7-za1.host-ww.net server no due to mysql being unresponsive

    _____________________________________________________________________________

    Good day

     

    We are having an issue with cp7-za1.host-ww.net mysql that is not responding

    Our admins are working on it as we speak, I do apologize for any inconveniences caused

    Kind regards

    Hostafrica

  • Date - 19/06/2020 14:56 - 19/06/2020 15:40
  • Last Updated - 19/06/2020 15:25
CPR41 EMERGENCY REBOOT (Resolved)
  • Priority - High
  • Affecting Server - cpr41-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we are performing an emergency reboot of CPR41 . Your website/emails will be briefly unavailable.

    We apologize in advance for the inconvenience caused to you in this regard.

     

     

     

  • Date - 17/06/2020 09:27
  • Last Updated - 17/06/2020 09:35
Emergency repair (Resolved)
  • Priority - High
  • Affecting System - Server (Chicago, IL, USA)
  • Due to network issues reported by our clients, we need to perform an emergency network system switchover in Chicago, USA

    We estimate that clients will experience up to 20 minutes of downtime

    Thank you for your patience

    Hostafrica Support

  • Date - 15/06/2020 10:00 - 15/06/2020 11:00
  • Last Updated - 17/06/2020 09:29
Name server maintenance. (Resolved)
  • Priority - Medium
  • Affecting Other - ns1.ampledns.com . ns2.ampledns.com . ns1.host-ww.net , ns2.host-ww.net
  • We are performing maintenance on our name servers.

     

    ns1.ampledns.com

    ns2.ampledns.com

    ns1.host-ww.net

    ns2.host-ww,net

     

    There will be brief period of DNS delays per name server while we update systems.

    We do not foresee any downtime on name resolution.

  • Date - 14/06/2020 10:46 - 15/06/2020 15:00
  • Last Updated - 17/06/2020 09:27
Acronis Files Cloud is partially degraded (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis
  • Good Day

    We would like to notify you that Acronis Cyber Cloud in the EU2 data center is degraded. Acronis Cloud team is working on the issue resolution.


    Service impact: Some customers might be unable to reach Acronis Files Cloud.

  • Date - 10/06/2020 16:35
  • Last Updated - 13/06/2020 20:48
ns3,ns2,ns1.circle.co.za maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - circle.co.za nameservers
  • We will be doing maintenance on the legacy circle.co.za name servers:

    ns1.circle.co.za

    ns2.circle.co.za

    ns3.circle.co.za

    Maintenance will be carried out during 8-9 June 2020.

  • Date - 08/06/2020 15:42 - 12/06/2020 17:13
  • Last Updated - 08/06/2020 15:46
Shared Hosting Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - cp27-za1.host-ww.net, cp28-za1.host-ww.net, cpr39-za1.host-ww.net, cpr40-za1.host-ww.net, cpr41-za1.
  • Dear Valued Customer

    We are conducting a routine maintenance period during the above specified period. If you have any web hosting package(s) on any of the above-specified servers, you will experience an approximate downtime of ten minutes during the maintenance period.

    You will be unable to access your website and/or emails during the ten-minute downtime.

  • Date - 06/06/2020 14:00 - 13/06/2020 20:48
  • Last Updated - 05/06/2020 17:36
server not responsive (Resolved)
  • Priority - High
  • Affecting Server - cp21-za1.host-ww.net - Hosting
  • Good day

     

    Cp21 is not responsive at the moment, we are investigating,

     

    we do apologize for inconvenience

     

    Kind regards

    HostAfrica

  • Date - 03/06/2020 10:00
  • Last Updated - 03/06/2020 10:20
Acronis Backup Access (Resolved)
  • Priority - Critical
  • Affecting Other - Acronis Online Backup
  • Dear Valued Customers

    Please note that Acronis is currently busy with maintenance in their EU2 datacenter.

    During this maintenance period, you may have issues accessing/making backups.

    We thank you for your patience in advance.

  • Date - 28/05/2020 18:30 - 01/06/2020 17:38
  • Last Updated - 28/05/2020 18:33
Server not responsive (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Good day

    Currently server cp7-za1.host-ww.net is not responsive

    Our admins are working on this

    We do thank you for your patience

    Kind regards

    Hostafrica

  • Date - 26/05/2020 14:59
  • Last Updated - 27/05/2020 08:43
Server Down (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • UPDATE

     

    We do thank you for your patience, all servers affected have been restarted and are up and running again

     

    Good day

    We are experiencing some issues with HA01 server

    Our system admins are aware of it and working on it as we speak

    This is affecting services on this server

    We thank you for your patience

     

    Hostafrica Team

  • Date - 18/05/2020 15:13 - 18/05/2020 15:40
  • Last Updated - 18/05/2020 15:45
Unexpected Downtime (Resolved)
  • Priority - High
  • Affecting Server - cpr36-za1.host-ww.net - Hosting
  • Dear Valued Customer


    Due to an emergency we are forced to shut down the above-mentioned server for approximately 10 minutes.

    We will advise as soon as the server is back up and running.

    We thank you for your patience and understanding.

     

    Update #1: The server is back up and running

  • Date - 16/05/2020 14:46
  • Last Updated - 16/05/2020 15:46
Unplanned downtime (Resolved)
  • Priority - High
  • Affecting Server - ha19-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are experiencing an unexpected downtime on ha19-za1.host-ww.net

    We are investigating with urgency and will advise once resolved.

    Update #1: The server is backup and running

  • Date - 14/05/2020 22:20
  • Last Updated - 15/05/2020 09:23
cPanel database issues (Resolved)
  • Priority - Critical
  • Affecting System - cPanel
  • Good day

     

    cPanel us currently experiencing a bug where the mysql database section shows offline in cPanel and softaculous cannot install new apps.

    They are aware of it and are working on a resultion

     

    Kind regards

    Hostafrica

    UPDATE

    Cpanel has corrected this issue, if you are experiencing any other issues Kindly let us know so we can assist

  • Date - 13/05/2020 13:03 - 15/05/2020 10:34
  • Last Updated - 14/05/2020 10:30
Update of Acronis Cyber Cloud 9 hotfix (Resolved)
  • Priority - Medium
  • Affecting System - Acronis Backup
  • Dear Valued Customer

    This to notify you about planned maintenance in the EU2 data center.

    Maintenance timeline (GMT +02): 12 May 2020 08:30 PM - 12 May 2020 10:30 PM

    Maintenance timeline (GMT +00): 12 May 2020 06:30 PM - 12 May 2020 08:30 PM

    Maintenance total duration: 2h 0m


    Maintenance details: Acronis Cyber Cloud components will be updated to the latest version.



    Release notes are available here.



    Services impact: Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Disaster Recover Cloud, Files Cloud and Notary may become unavailable for up to 1 hours during the activity.


    Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations

     

  • Date - 12/05/2020 18:30 - 12/05/2020 22:30
  • Last Updated - 13/05/2020 08:55
cpsd3 restart (Resolved)
  • Priority - Medium
  • Affecting System - cpsd4-za1.host-ww.net
  • Good day

    Due to unforeseen emergencies, the server is being restarted cpsd4 now.

    This will affect websites and emails for a few minutes only,

     

    We thank you for your understanding and patience 

  • Date - 11/05/2020 08:30
  • Last Updated - 11/05/2020 09:00
Network issues in São Paulo, Brazil (Resolved)
  • Priority - Critical
  • Affecting System - Brazil servers
  • Investigating - Network issues have been detected in the São Paulo location.
    As a result, Kronos Cloud, Virtuozzo, and a part of Proto Compute services became unavailable.

     

    We are currently working with DC's remote hands to help us determine the root cause.
    Suspected issue: hardware failure.

     

    Update - The network connectivity has been restored, however, as all of the infrastructures was down, we are still bringing the storage system back up in a proper order, which is not only the most critical operation at the moment, but also the most difficult one.

     

    Update - We have brought back around 75%-80% of the storage system, after we finish that, we will start turning on the servers one by one.

     

    Update - The storage system was brought back up, and we are starting to turn the servers back on one by one.
    As stated in the previous update, clients should also note that some of the VMs will be made available before others and that while we are clearing the aftermath of the incident, the servers will perform at reduced performance.
    Clearing the aftermath and getting back to normal performance might take around 24 hours.

     

    Monitoring - All Kronos Cloud and Virtuozzo servers were brought back up and we are starting to work on refilling the storage data, during which the clients might feel decreased VM performance. After that, we will monitor the situation for a few more days.

     

    Update - We have received feedback that some of the additional IPs are not working for VMs - the issue was already fixed, however, you need to perform stop/start (note, not reboot, but stop and then start) of the server, and the additional IPs will become available again.

     

    Resolved - After monitoring the situation for some time, we conclude that the incident is now closed. Postmortem will be provided in a short while.

  • Date - 06/05/2020 08:14
  • Last Updated - 11/05/2020 07:32
Chicago Servers Are Under Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Chicago Servers
  • Dear Customer

    Due to network system upgrades, we would like to notify you about scheduled maintenance in our Chicago, United State DC.

    Downtime & Impact
    Clients are expected to experience no longer than 30 minutes of downtime. Network connectivity of all Chicago services will be impacted.

    Maintenance time
    2020/04/23 14:00 - 16:00 UTC

     

    Update - Due to client feedback we have rescheduled the maintenance to Tue, Apr 28, 8 AM UTC (3 AM CST).

    Kind Regards,

    HOSTAFRICA Support.

  • Date - 23/04/2020 14:00 - 22/04/2020 16:00
  • Last Updated - 29/04/2020 10:49
Maintaince on cp5-za1 (Resolved)
  • Priority - Medium
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Dear Customer.

    Please note that we will be performing maintaince on cp5-za1

    Scheduled  Start Time: 27/04/2020 21:20

    Scheduled End Time: 27/04/2020 21:30

    Kind Regards,

    Host Africa Support

  • Date - 27/04/2020 21:20 - 21/05/2020 22:49
  • Last Updated - 27/04/2020 21:08
Websites not opening (Resolved)
  • Priority - Critical
  • Good day

     

    We are currently experiencing issues on chs32.ampledns.com affecting clients websites,

    Be assured we are working on this and doing our best to resolve as quickly as possible,

     

    your patience is appreciated

    Kind regards

    HostAfrica

  • Date - 09/04/2020 17:48 - 09/04/2020 18:00
  • Last Updated - 09/04/2020 17:50
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network Issue
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue. Customers may experience difficulty accessing their servers from certain networks. We are investigating this issue with urgency.

    Update #1: The issue has been resolved, please let us know if you are still having any problems

  • Date - 08/04/2020 15:31
  • Last Updated - 08/04/2020 17:06
Slow or Intermittent Connectivity (Resolved)
  • Priority - Critical
  • Affecting System - Systems on the 169.239.181.0 subnet
  • Dear Valued Customer

    Customers may experience intermittent connectivity when accessing our Joburg data centre.

    We will keep you updated.

    Apologies for the inconvenience caused.

    UPDATE from DC: Connectivity via JINX in our data centre seems to be experiencing an issue and as such we have temporarily disconnected from it and the matter has been escalated to JINX.

     

  • Date - 08/04/2020 15:31
  • Last Updated - 08/04/2020 15:50
Network Range 160.119.250.x not working (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    Please be advised that we are currently experiencing on the servers that are on the  160.119.250.0 IP Address range.

    Our senior system engineers are currently investigating with urgency to get the issue resolved.

    We will keep you updated.

    Apologies for the inconvenience caused.

     

    #Update: The issue has now been resolved

     

     

  • Date - 02/04/2020 16:38
  • Last Updated - 02/04/2020 17:19
Acronis Backup Access (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis Online Backup
  • Hi there

    Please note that there is currently an issue affecting customers ability to access and use their Acronis products. Acronis is investigating this issue with urgency

    Apologises for any issues caused

  • Date - 27/03/2020 18:03
  • Last Updated - 31/03/2020 07:15
HA03 restart (Resolved)
  • Priority - Critical
  • Affecting Server - ha03-za1.host-ww.net
  • Good day

    Unfortunately due to unforseen circumstances we had to restart ha03 server at approximately 19:50 on 29/03/2020

     

    This caused services to go down for a short while

     

    WE do apologize for this

    Hostafrica Team

  • Date - 29/03/2020 19:58
  • Last Updated - 30/03/2020 07:25
COVID-19 (Resolved)
  • Priority - Low
  • Affecting Other - Operations
  • Dear clients, partners and suppliers

    Due to the current COVID-19 pandemic, we have put the following measures in place to ensure that we continue to provide our clients with uninterrupted service.
    As of yesterday, and until further notice we are working remotely from our respective homes or safe places of choice.

    Moreover, all our Datacenter providers have established a screening process for all persons entering Datacenter facilities.
    Most importantly, all of us at HOSTAFRICA will remain available to assist you telephonically and via email/ticket. Business hours remain unchanged.
    Our priority remains the health and safety of our clients and employees and ensuring that essential staff continue to run our operation for your benefit and remain healthy enough to do so.

    Should you have any concerns in this regard, please do not hesitate to contact us at support@hostafrica.co.za

    Sincerely,                                                        
    Michael Osterloh                                                                     
    Managing Director

  • Date - 20/03/2020 14:20 - 16/09/2020 20:52
  • Last Updated - 20/03/2020 14:36
Phone Line Problem (Resolved)
  • Priority - High
  • Affecting Other - Phone Lines
  • Dear Valued Customers

    We currently experiencing issues with our Telephone Lines, thus we not able to receive your calls. This is currently being investigated.
    We do apologize for the inconvenience caused.

  • Date - 13/03/2020 08:30
  • Last Updated - 13/03/2020 09:29
Outgoing mail authentication issues (Resolved)
  • Priority - Critical
  • Affecting Server - cpr28-za1.host-ww.net - Hosting
  • Good day

     

    Clients on the cpr28 server might experience authentication issues with mail, we are aware of this and our upstream provider is busy working on resolving this

    Kind regards

    Hostafrica

  • Date - 01/03/2020 16:24 - 01/03/2020 17:47
  • Last Updated - 01/03/2020 16:24
Web Hosting Servers Outgoing Email Issues (Resolved)
  • Priority - Medium
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Greetings,

    We are experiencing outgoing email issues on CP1 server, we are actively investigating the and we will update accordingly once the issue has been resolved.

    Our sincere apologies for any inconvenience caused cause to you in this regard.

    Sincerely,
    Host Africa Support

  • Date - 28/02/2020 00:00 - 01/03/2020 16:24
  • Last Updated - 28/02/2020 18:10
Email Sending Issue (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please be informed that our Outgoing provider is currently experiencing a mail delivery issue.  This will cause mail delays. This is currently being investigated.

    We do apologize for any inconvenience caused.

     

    #UPDATE 1

    Our Outgoing provider has identified the cause of the issue and is working on the solution.

  • Date - 26/02/2020 00:00
  • Last Updated - 28/02/2020 07:30
cp7 (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Good day

     

    Currently we are experiencing issues with our cp7 server.

    Websites and cpanel are not working at the moment, we are aware of this and we are currently working on resolving it

     

    We do thank you for your patience

     

    Kind regards

    Hostafrica Team

  • Date - 20/02/2020 12:15
  • Last Updated - 21/02/2020 10:31
Unexpected Downtime (Resolved)
  • Priority - High
  • Affecting Server - ha19-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on ha19-za1.host-ww.net. Your server was rebooted in the process of bringing the host back up

    Apologies for any inconvenience  caused

     

    Dear Valued Customer Please note that we experienced an unexpected downtime on ha19-za1.host-ww.net. Your server was rebooted in the process of bringing the host back up Apologies for any inconvenience caused
    Dear Valued Customer

    Please note that we experienced an unexpected downtime on ha19-za1.host-ww.net. Your server was rebooted in the process of bringing the host back up

    Apologies for any inconvenience caused

  • Date - 17/02/2020 21:20
  • Last Updated - 19/02/2020 10:27
Issue with Brazil servers (Resolved)
  • Priority - Critical
  • Affecting Other - Brazil Cloud servers
  • Dear Valued Customer

     

    We would like to inform you that we are currently experiencing connectivity issues in the SAO location.

     

    Our DC team is already working to get the issue resolved.

     

    We apologize for the inconvenience caused.

     

    Host Africa  

     

     

    #UPDATE: The issue has been resolved

  • Date - 14/02/2020 09:22
  • Last Updated - 14/02/2020 11:05
CHS25 rebooting (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please be advised that we are currently experiencing an issue with our chs25.ampledns.com host server.  

    Our senior engineers are currently working with urgency to get this issue resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind regards

    HostAfrica

     

  • Date - 28/01/2020 15:13
  • Last Updated - 28/01/2020 18:35
Migration of cp1-za1.host-ww.net SERVER (Resolved)
  • Priority - High
  • Affecting System - cp1-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that we are migrating cp1-za1.host-ww.net to a new HOST, and all services running on this HOST will be unreachable for 5 - 10 minutes.

    Your patience and understanding in this regard is much appreciated.

  • Date - 27/01/2020 23:00
  • Last Updated - 28/01/2020 07:11
Intermittent mail issue (Resolved)
  • Priority - Critical
  • Affecting System - cp17-za1.host-ww.net
  • Dear Valued Customers

    We are currently experiencing an intermittent mail issue on cp17.

     

    Our senior engineers are currently working with urgency to get the issue resolved.

     

    Apologies for the inconvenience caused.

     

     

  • Date - 21/01/2020 12:02
  • Last Updated - 23/01/2020 15:12
Emergency reboot: ha24-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - ha24-za1.host-ww.net
  • Host HA24-ZA1 did crash. All VMs are currently restarting

    ETA 15 min

    Update:

    All VMs have been restarted

  • Date - 20/01/2020 19:25 - 20/01/2020 19:50
  • Last Updated - 20/01/2020 19:50
Acronis Backup Portal Not Accessible (Resolved)
  • Priority - High
  • Dear Valued Customer

    Our backup provider Acronis is currently experiencing network difficulties. This will result in the backup manager portal not being accessible. Acronis is aware of the issue and working to resolve it ASAP.

  • Date - 16/01/2020 16:36 - 20/01/2020 19:38
  • Last Updated - 16/01/2020 16:38
ha37.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha37-za1.host-ww.net
  • Dear Valued Customers

    Please note that we are experiencing an unexpected downtime on ha37.host-ww.net. Our sysadmin team is investigating with urgency

    We apologise for the encumbrance caused and thank you for your patience

    We will provide updates asap

     

    -------------------------

    RESOLVED: The issue has been resolved, please kindly test and advise if you are still experiencing an issue

     

  • Date - 16/01/2020 12:27 - 16/01/2020 16:43
  • Last Updated - 16/01/2020 12:35
Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - United States, Chicago Cloud servers
  • Dear Valued Customers

    This is to notify you about the unexpected maintenance of storage systems that affects Cloud servers in the United States, Chicago data center.

    System administrators will be performing urgent upgrades for the storage systems that might cause downtime for your server(s).

    Current ETA for the maintenance to be completed is 09:00 PM UTC

    We apologize for any inconvenience.

     

    Regards

    Support@Hostafrica

     

    UPDATE1:

    This is an update regarding the unexpected maintenance of storage systems that affects Kronos Cloud servers in the United States, Chicago data center. Due to the large sizes of the volumes, the maintenance is still being performed. We strongly advise not to stop/start the servers until we finish the maintenance (restarting the server might result in server being unable to start). Once we have any news about the maintenance, the update will update you.

     

  • Date - 12/01/2020 19:22 - 12/01/2020 21:00
  • Last Updated - 16/01/2020 07:33
Scheduled Server Maintenance (Resolved)
  • Priority - High
  • Affecting System - cPanel servers
  • Dear Valued Customer

     

    Please note that we have scheduled maintenance on the below servers:

     

    cp19-za1.host-ww.net

    cp20-za1.host-ww.net

    cp21-za1.host-ww.net

    cp9-za1.host-ww.net

    cpr14-za1.host-ww.net

    cpr21-za1.host-ww.net

    cpr27-za1.host-ww.net

    cpr29-za1.host-ww.net

     

    Start Time: 30 Decemberr 2019 20:00 SAST

    End Time: 30 December 2019 23:00 SAST

     

    Reason: Server maintenance

     

    Impact: Your websites and emails will be unavailable for up to 10 minutes during the maintenance period.

     

    We do apologize for the inconvenience and thank you for your understanding.

     

    Support @ HostAfrica.co.za

     

     

  • Date - 30/12/2019 20:00 - 30/12/2019 23:00
  • Last Updated - 31/12/2019 10:03
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Other - System Maintenance
  • Dear Valued Customer

    Please kindly be advised of a maintenance period we will be conducting below:

    Time Start: 26 December 2019 19:30 SAST

    Time End: 26 December 2019 23:00 SAST

    Reason:  Host Maintenance

    Impact: Your server will be restarted with an approximate downtime of up to 10 minutes

    Please do let us know if you have any queries/concerns

    Kind regards

    Hostafrica Support

  • Date - 26/12/2019 19:00 - 26/12/2019 23:00
  • Last Updated - 28/12/2019 15:37
Host Crash: HA18-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha18-za1.host-ww.net
  • Host Crash: HA18-za1.host-ww.net

    Investigation ongoing

     

    UPDATE:

    The issue has been resolved, servers has been restarted

  • Date - 23/12/2019 20:57 - 23/12/2019 09:05
  • Last Updated - 23/12/2019 21:11
Network node upgrade Notification (Resolved)
  • Priority - Low
  • Affecting Other - São Paulo, Brazil
  • Dear valued customer,

    Kindly note,  due to network node upgrade, we wanted to inform you about scheduled maintenance in São Paulo, Brazil, which will improve network stability. 

    Downtime & impact:

    Low-risk. Clients are expected to experience no downtime, although network disruptions of up to a couple of minutes may occur. All the services in São Paulo location are impacted.  

    Maintenance time:

    19/12/2019 5:00 AM - 6:00 AM GMT-3 (local time)

     19/12/2019 8:00 AM - 9:00 AM UTC

    We appreciate your patience and understanding in this regard.

    Sincerely,

    Support @ HostAfrica.co.za

  • Date - 19/12/2019 05:00 - 19/12/2019 06:00
  • Last Updated - 19/12/2019 15:08
Core switch maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Change of redundant uplink  switch after failure

    Impact: package drops of a few seconds during the  network switch

  • Date - 09/12/2019 20:12
  • Last Updated - 10/12/2019 08:31
chs34.ampledns.com web Hosting Server Issue (Resolved)
  • Priority - High
  • Hi there

    Please note that we are currently experiencing an issue on chs34.ampledns.com server, websites will be affected during this time

     

    We are investigating with urgency.

     

     

     

  • Date - 05/12/2019 07:30
  • Last Updated - 05/12/2019 07:42
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Hetzner DC
  • Dear [FIRSTNAME]

    We experienced a network issue in the Hetzner DC that appears to have started at 12:15. Your server was affected by this network issue. Our access to the ticketing system was affected by this outage hence our delay in replying to your ticket. Hetzner have advised that the outage was caused by an electrical fault on their side. We are following up them to ensure that the root cause is resolved and this does not occur again.

    We thank you for your patience and apologise for the inconvenience caused

  • Date - 03/12/2019 12:45 - 03/12/2019 14:00
  • Last Updated - 03/12/2019 14:22
cpr15 Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cpr15-za1.host-ww.net - Hosting
  • Good day

     

    We are required to perform some emergency maintenance on cpr15-za1.host-ww.net

     

    The core services are being worked on, downtime may be experienced, we are aiming for not more than 30 Minutes downtime.

     

    WE do apologize for the inconvenience and thank you for your patience

     

    Host Africa

  • Date - 20/11/2019 09:58 - 20/11/2019 10:20
  • Last Updated - 20/11/2019 09:59
Server Outage (Resolved)
  • Priority - High
  • Affecting System - servers outage
  • Dear Valued Customer

    Please note that we are currently experiencing an issue with our infrastructure., which may affect email/websites and cloud servers not to be accessibl

    We are investigating with urgency.

    Update #1 We have identified a network issue on our central storage. We are continuing to investigate.

    Update #2 Most of the servers are backup and running. We are checking to ensure that all customers are back up and running ASAP

  • Date - 18/11/2019 23:40 - 19/11/2019 13:17
  • Last Updated - 19/11/2019 01:03
Emergency reboot ha10-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting System - ha10-za1.host-ww.net
  • Ha 10 will be reboooted

    Webhsting servers affected:

    cp10-za1.host-ww.net

    cp4-za1.host-ww.net

    cpr1-za1.host-ww.net

    cpr10-za1.host-ww.net

    cpr11-za1.host-ww.net

    cpr12-za1.host-ww.net

    cpr13-za1.host-ww.net

    cpsd1-za1.host-ww.net

  • Date - 15/11/2019 23:15 - 15/11/2019 23:36
  • Last Updated - 15/11/2019 23:17
EMERGENCY REBOOT (Resolved)
  • Priority - High
  • Affecting Server - hn14-za1.host-ww.net
  • Dear Customers,

     

    Kindly note, HN14 an emergency reboot - All services  have since been restored.

     

    Thanks for your understanding in this regard.

  • Date - 13/11/2019 12:41 - 13/11/2019 00:00
  • Last Updated - 13/11/2019 19:54
Emergency Server Down (Resolved)
  • Priority - High
  • Affecting Server - ha10-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are experiencing issues on the following host  ha10-za1.host-ww.net 

    Apologies for the inconvenience caused. We will update accordingly as soon as the issue is resolved.

    Appreciate your patience and understanding in this regard.

  • Date - 13/11/2019 19:50
  • Last Updated - 13/11/2019 19:53
Database Issue (Resolved)
  • Priority - Critical
  • Dear Customer

    We are currently experiencing database issues on some of cPanel servers, websites will show a database error and will not be accessible.

    We’ve identified this as an upstream issue with MariaDB (Case ID MDEV-20987) affecting the following versions: 

    10.1.42 

    10.2.28 

    10.3.19 

    10.4.9

    Our senior system engineers are currently busy with a workaround to get the issue resolved.

     

  • Date - 06/11/2019 07:55 - 07/11/2019 17:12
  • Last Updated - 06/11/2019 08:02
WinHost rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - Winhost
  • Good day

     

    We are rebooting ns1.winhost.co.za

     

    Please expect a few Minutes down time

     

    Kind regards

  • Date - 25/10/2019 12:08
  • Last Updated - 05/11/2019 14:31
Delay on registry (Resolved)
  • Priority - High
  • Affecting Other - Registry
  • Good day

    Our registrar is currently experiencing some issues and due to this there is a delay with new registrations and renewals of all GTLD's EXCEPT for .co.za and .org.za

     

    We do apologize for this and are working on a resolution

     

    Kind regards

    HostAfrica

  • Date - 04/11/2019 10:01 - 04/11/2019 15:42
  • Last Updated - 04/11/2019 10:03
cp15-za1.host-ww.net reboot (Resolved)
  • Priority - High
  • Affecting Server - cp15-za1.host-ww.net - Hosting
  • Hi,

    We will be rebooting cp15-za1 for a quick upgrade.

    Downtime 5 Min~

    Regards,

    HostAfrica

  • Date - 01/11/2019 13:22 - 01/11/2019 13:48
  • Last Updated - 01/11/2019 13:23
Network upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - cpr29-za1.host-ww.net - Hosting
  • HI,

    We will be performing a brief reboot on cpr29 to reconfigure the network to improve performance.

    Downtime will be brief.

    Thank you,

    HostAfrica.co.za

  • Date - 01/11/2019 09:12 - 01/11/2019 13:22
  • Last Updated - 01/11/2019 09:13
CPSD2-ZA1 (Resolved)
  • Priority - High
  • Affecting Server - cpsd2-za1.host-ww.net - Hosting
  • Good Day,

    It is possible to expect downtime on the server CPSD2-ZA1 as this server is being migrated to a new host, unfortunately there is no ETA on this but this report will be updated once the migration is completed.

    Kind Regards,

    HostAfrica Support.

  • Date - 23/10/2019 12:08 - 24/10/2019 13:54
  • Last Updated - 23/10/2019 12:18
Server going down for reboot. (Resolved)
  • Priority - High
  • Affecting System - cp4-za1.host-ww.net
  • Hi,

    We are rebooting cp4-za1.host-ww.net  to correct intermittent connectivity issues.

    Downtime +- 5min

    Thank you,

    Hostafrica.co.za

     

     

     

  • Date - 23/10/2019 11:01
  • Last Updated - 23/10/2019 11:36
Emergency Maintenance (Resolved)
  • Priority - High
  • Affecting Server - ha32-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are performing an emergency maintenance of ha32-za1.host-ww.net. Please see below:

    Start Time: 21 October 2019 20:00 SAST
    End Time: 21 October 2019 21:00    SAST
    Reason: Emergency maintenance
    Impact: Your VPS will be restarted and unavaliable for up to 10 minutes during the maintenance period

    Please do let us know if you have any concerns

  • Date - 22/10/2019 20:00 - 22/10/2019 21:00
  • Last Updated - 23/10/2019 07:33
Domain registrations, renewals and transfers (Resolved)
  • Priority - High
  • Affecting Other - Domain names
  • There is a delay on the registrar that is affecting the processing of transfers, renewals and registrations gTLDs (generic top-level domains) for example .com, .netWe are working on resolving this as soon as possible.

  • Date - 21/10/2019 13:56 - 22/10/2019 09:24
  • Last Updated - 21/10/2019 13:59
Sao Paolo - Network issues (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Currently all VM's in SAO PAOLO location is unreachable.
    Our ISP is working to resolve the issue as soon as possible. ETA is still unknown.
    We will give you updates as soon as possible

  • Date - 18/10/2019 21:24
  • Last Updated - 21/10/2019 13:19
Uplink Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Uplink
  • Dear Valued Customer

    Please note that we will be conducting uplink maintenance at the above scheduled time. You will not be able to access your VPS for 5-15 minutes during this period.

    Please open a ticket with us if you have any concerns

    Kind regards

    Hostafrica Support

  • Date - 20/10/2019 22:00 - 20/10/2019 22:15
  • Last Updated - 21/10/2019 10:07
Network Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Network
  • Dear Valued Customer

    Please that we will be conducting a network maintenance period. Please see further details below:

    Start Time:  20 October 2019 22:00 SAST

    End of Time: 20 October 2019 22:15 SAST

    Reason:  Network Maintenance

    Impact: Server will be unreachable for up to 15 minutes during the period.

    Please do let us know if you have any issues

     

  • Date - 19/10/2019 22:00 - 19/10/2019 22:15
  • Last Updated - 21/10/2019 10:05
Rebooting for new kernel. (Resolved)
  • Priority - Medium
  • Affecting Server - cpr2-za1.host-ww.net - Hosting
  • The server will be rebooted to install a new kernel.

    Downtime is expected to be minimal.

    Thank you,

    HostAfrica.co.za

  • Date - 19/10/2019 01:04 - 19/10/2019 01:56
  • Last Updated - 19/10/2019 01:05
Brazil servers (Resolved)
  • Priority - Critical
  • Affecting System - Brazil DC
  • Dear Valued Customer

    Due to emergency network node upgrade from Internet Service Provider's side, we wanted to inform you about a scheduled maintenance in São Paulo, Brazil.

    Downtime & impact:

    Medium-risk. Clients are expected to experience downtime of up to 2 hours. All the services in São Paulo location are impacted.  

    Maintenance time:

    16/10/2019 12:00 AM - 3:00 AM GMT-3 (local time)
    16/10/2019   3:00 AM - 6:00 AM GMT (Greenwich Mean Time)

    Host Africa Team

  • Date - 16/10/2019 00:00 - 16/10/2019 06:00
  • Last Updated - 17/10/2019 09:12
cp14-za1.host-ww.net Going down (Resolved)
  • Priority - Critical
  • Affecting Server - cp14-za1.host-ww.net - Hosting
  • Good Day

     

    Currently the server cp14-za1.host-ww.net is experiencing some downtime, our technicians are aware of this and working hard on resolving it asap

     

    We do thank you for your understanding and patience in this regard

    Kind Regards

    HostAfrica Team

  • Date - 14/10/2019 02:37
  • Last Updated - 14/10/2019 15:22
SSD7 Emergency Reboot (Resolved)
  • Priority - High
  • Dear Valued Customers,

    Kindly note, we are experiencing mail issues on SSD7 and your services will be down for a short period of time.  Our sincere apologies for any inconvenience caused. We appreciate your patience and understanding in this regard.

     

  • Date - 14/10/2019 00:00
  • Last Updated - 14/10/2019 14:38
ha29-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting System - ha29-za1.host-ww.net
  • We are currently experiencing an issue on ha29-za1.host-ww.net. Our senior system admins are investigating with urgency, We apologize for any inconvenience caused and will contact you as soon as the issue is resolved.

    We thank you for your patience in the meantime

  • Date - 14/10/2019 07:49
  • Last Updated - 14/10/2019 09:24
host failover / reboot VMs (Resolved)
  • Priority - Medium
  • Affecting Other - Host Systems
  • Due to a host failover some Virtual servers were rebooted .

     

    effected hosts:

    ha28-za1.host-ww.net

    ha29-za1.host-ww.net

    ha37-za1.host-ww.net

    We have to appologize for the inconvenience caused.

  • Date - 14/10/2019 05:35
  • Last Updated - 14/10/2019 07:34
ha03-za1.host-ww.net outage (Resolved)
  • Priority - Critical
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Valued Customers

    Please be advised that we have experienced an outage on  ha03-za1.host-ww.net

    We are currently investigating the issue with urgency. We apologize for the inconvenience caused.


    #UPDATE1

    The issue has been resolved

  • Date - 11/10/2019 13:21
  • Last Updated - 11/10/2019 13:34
SitePro Migration (Resolved)
  • Priority - Medium
  • Affecting System - cPanel servers
  • Dear Valued Customer

    We have scheduled a migration for site.pro to an enterprise version on our cPanel servers.

    Start Time: 26/09/2019 22h00 SAST

    End Time: Approximately 24hrs

    Effect: All sites using the site builder may not be available during this period

    We apologize for any inconvenience caused.

    Kind Regards

    Hostafrica Support

     

    #UPDATE 1:

    Migration currently running

    #UPDATE 2:

    Migration is still in progress

     

     

  • Date - 26/09/2019 15:05
  • Last Updated - 02/10/2019 16:41
cp6 Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - cp6-za1.host-ww.net - Hosting
  • Dear Valued Customer,

    We have scheduled disk maintenance on cp6-za1

    The approximate downtime is a duration of under 1 hour.

     

    Thank you for your understanding,
    HostAfrica Support Team

  • Date - 26/09/2019 17:00 - 26/09/2019 18:00
  • Last Updated - 27/09/2019 07:03
hn14-za1.host-ww.net crash (Resolved)
  • Priority - Critical
  • Affecting Server - hn14-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn14-za1.host-ww.net.

     

    The issue has since been resolved and all services are now up and running.

     

    We apologize for the inconvenience caused.

  • Date - 26/09/2019 14:27
  • Last Updated - 26/09/2019 14:32
Foreign Locations (Resolved)
  • Priority - High
  • Affecting System - Please note that you may have an issue accessing your server(s) hosted outside of South Africa. We a
  • Please note that you may have an issue accessing your server(s) hosted outside of South Africa. We are investigating with urgency.

    Update #1: The issue is only present in our Brazil location. There is an issue an issue with the uplink that is being investigated with urgency

    Update #2:

    We would like to inform about connectivity issue in Sao Paulo data center. Due to an unexpected network outage with one of the IP transit providers the servers in Sao Paulo data center are unreachable from most of the locations.

    IP transit provider network team is already involved to resolve the issue and restore connectivity as soon as possible.

    No exact ETA is available

    Update #3:

    The issue has been resolved.

  • Date - 23/08/2019 20:24 - 24/08/2019 21:50
  • Last Updated - 24/08/2019 21:50
Network failover (Resolved)
  • Priority - Medium
  • Affecting System - Network
  • Time: 5:15 pm SA time

    Due to a problem at  our uplink provider we will be forced to switch to secondary uplink.

    Customers may expirience a brief loss in connectivity.

  • Date - 10/08/2019 17:12 - 10/08/2019 18:34
  • Last Updated - 10/08/2019 17:12
hn14-za1.host-ww.net Emergency Reboot (Resolved)
  • Priority - High
  • Affecting Server - hn14-za1.host-ww.net
  • Dear valued customer

    Please note that we have performed an emergency restart of hn14-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host should now be available. We thank you for your patience and apologise for the inconvenience caused.

  • Date - 10/08/2019 14:40 - 10/08/2019 17:12
  • Last Updated - 10/08/2019 14:52
Server downtime (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please note we are currently experiencing an issue on ha04-za1.host-ww.net. We are investigating with urgency

  • Date - 24/07/2019 09:26
  • Last Updated - 24/07/2019 09:59
Infrastructure Issue (Resolved)
  • Priority - Critical
  • Dear Valued Customer


    Please be advised that we are currently experiencing a problem with our infrastructure. You may experience an intermittent connection to your server while we are investing the issue.

    Our senior engineers are currently working with urgency to get this issue resolved.

    We will post updates and when the issue is resolved on this thread

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    #Update 1

    The issue has been resolved, please advise us via ticket if you are still experiencing a problem

  • Date - 20/07/2019 06:30
  • Last Updated - 20/07/2019 17:02
cp7-za1.host-ww.net restart (Resolved)
  • Priority - High
  • Affecting System - cp7-za1.host-ww.net
  • Dear Valued Customer

    Please note that due to the high load we are restarting cp7-za1.host-ww.net. Your emails and website will be unavailable for 5 -10 minutes.

    Apologies for the inconvenience caused.


    #UPDATE
    Resolved, the server is backup



  • Date - 19/07/2019 12:06
  • Last Updated - 19/07/2019 12:17
ha11.host-ww.net failover (Resolved)
  • Priority - High
  • Affecting Server - ha11-za1.host-ww.net
  • Dear Valued Customer

    Please kindly be advised that we performed a failover for some servers, which may have led to a short downtime for some of the servers.

    We apologise for any inconvenience caused.

  • Date - 18/07/2019 18:25 - 19/07/2019 08:43
  • Last Updated - 18/07/2019 18:38
Server crash hn19-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - hn19-za1.host-ww.net
  • Dear Valued Customers

    We had to perform a Emergency reboot on hn19-za1.host-ww.net. The server is active and running as per normal.
    We do apologize for any inconvenience caused.

  • Date - 17/07/2019 16:33 - 17/07/2019 21:58
  • Last Updated - 17/07/2019 16:33
Telkom Mobile (Resolved)
  • Priority - High
  • Affecting Other - Phone System
  • Hi there

    Please note that we are currently unable to receive calls from phones on Telkom mobile. Our VOIP provider is investigating with urgency.


  • Date - 08/07/2019 08:00
  • Last Updated - 10/07/2019 12:59
Server crash hn28-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - hn28-za1.host-ww.net
  • Server crash hn28-za1.host-ww.net
    The server is beeing rebooted

  • Date - 04/07/2019 00:01 - 04/07/2019 00:46
  • Last Updated - 04/07/2019 00:02
Migration of cp9-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - cp6-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note we will be migrating cp9-za1.host-ww.net to a different server to improve performance. You will not be able to access your services on the server during this period. Please see further info below:

    Time Start: 28 June 2019 18:00 SAST        
    Time End: 29 June 2019 06:00 SAST
    Reason: Migration of server
    Effect: Email and Website services will not be accessible during this period

    We apologize for the inconvenience that this may cause.

    Please inform Host Africa Support – support@hostafrica.co.za of any problems you may experience after the above mention migration.

  • Date - 28/06/2019 17:36
  • Last Updated - 01/07/2019 07:57
Network maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Chicago, USA and Frankfurt, German
  • Due to network hardware upgrade there will be possible network connection disruptions of up to 15 mins in Chicago, USA and Frankfurt, Germany locations.

    Downtime: 

    Low-risk. Clients might experience network connection disruptions lasting up to 15 minutes. 

    Maintenance time and location:

    Frankfurt, Germany 

    25/06/2019 6:30 AM - 7:00 AM CEST

    Chicago, USA

    25/06/2019 12:00 AM - 1:00 AM CDT

  • Date - 23/06/2019 00:54
  • Last Updated - 27/06/2019 07:55
hn17.host-ww.net issue (Resolved)
  • Priority - High
  • Affecting Server - hn17-za1.host-ww.net
  • Dear Valued Customers

    Please be advised that we experienced an unexpected downtime on hn17-za1.host-ww.net.

    The host is back up and running now. We apologise for any inconvenience caused

  • Date - 25/06/2019 15:00 - 25/06/2019 15:29
  • Last Updated - 25/06/2019 15:38
wp1-za1.host-ww.net Issue (Resolved)
  • Priority - Critical
  • Affecting Server - delete-wp1-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing on wp1-za1.host-ww.net. Customers may have an issue accessing their emails/websites. We are investigating the issue with urgency.


    #UPDATE1:  We will be doing a server maintenance tonight.

    Start Time: 19/06/2019 17:00 SAST

    End Time: 19/06/2019 22:00 SAST

    Effect: emails/websites will not be available during this period.



    We apologize for any inconvenience caused.

    Kind regards

    Hostafrica Support



  • Date - 19/06/2019 08:00
  • Last Updated - 20/06/2019 09:32
Network Issues (Resolved)
  • Priority - Critical
  • Affecting Other - General
  • Dear Customer,

    We are experiencing general network issues. Some services might be affected and we are actively investigating and should update accordingly.

    UPDATE:

    The network issues have since been resolved. We appreciate your patience and understanding in this regard.

  • Date - 06/06/2019 14:57 - 06/06/2019 15:35
  • Last Updated - 06/06/2019 15:35
Server Maintenace: ha1-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • Dear Valued Customer

    Please note that there will be scheduled server maintenance on ha1-za1.host-ww.net. Please see the full details below:

    Start Time: 30/05/2019 20:00 SAST

    End Time: 30/05/2019 20:30 SAST

    Expected Downtime: 10-20 minutes.

    Effect: Your server will be offline during this period

    Reason: Critical updates

    We apologize for any inconvenience caused

    Kind regards

    Hostafrica Support

  • Date - 30/05/2019 20:00 - 30/05/2019 20:30
  • Last Updated - 31/05/2019 09:54
Emergency storage maintenance (Resolved)
  • Priority - High
  • Affecting System - Shared storage
  • Dear Valued Customer

    We will be performing some emergency storage maintenance in order to permanently  resolve the storage issues from the past weekend

    The maintenace will be tonight 29/05/2019 21:00-22:00 SAST

    Your may experience some performance degradation during this period

    We apologise for the inconvenience


  • Date - 29/05/2019 21:00 - 29/05/2019 22:00
  • Last Updated - 30/05/2019 12:34
Emergency Reboot [ha02-za1] (Resolved)
  • Priority - Critical
  • Affecting Server - ha02-za1.host-ww.net
  • Good evening valued customers,

    We have experienced a storage node mount going into a deadlock, housing compute services as well.

    Our system engineers are currently working on the issue.

    We apologize for the downtime.

    Kind Regards,

    HostAfrica Support Team

  • Date - 29/05/2019 23:39 - 30/05/2019 00:48
  • Last Updated - 29/05/2019 23:41
cp5-za1.host-ww.net restart (Resolved)
  • Priority - High
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Please note that we are in progress of an emergency restart of the cp5-za1.host-ww.net host. Restart is at 11:00 (Services are still functional, except WAF)

    UPDATE:

    The restart has successfully completed.

  • Date - 29/05/2019 11:00
  • Last Updated - 29/05/2019 11:29
hn27-za1.host-ww.net Host Crash (Resolved)
  • Priority - High
  • Affecting System - hn27-za1.host-ww.net
  • hn27-za1.host-ww.net Host Crash

    We will restart the host node


    #UPDATE: we are still busy investigating the issue

  • Date - 27/05/2019 12:30
  • Last Updated - 27/05/2019 15:28
Emergency reboot: ha05-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Emergency reboot: ha05-za1.host-ww.net

    Customers VMs will get rebooted

  • Date - 27/05/2019 06:42
  • Last Updated - 27/05/2019 12:55
ha13-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Other - ha13-za1.host-ww.net
  • Hi there

    Please note that we are currently experiencing an unexpected downtime on ha13-za1.host-ww.net. We are investigating the issue with urgency

  • Date - 24/05/2019 18:12 - 25/05/2019 11:02
  • Last Updated - 24/05/2019 18:22
hn28-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - hn28-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn28-za1.host-ww.net. We are investigating the cause. We apologise for the inconvenience caused.


  • Date - 21/05/2019 06:24
  • Last Updated - 21/05/2019 06:38
Emergency Network Maintenance (Resolved)
  • Priority - High
  • Affecting Other - ha03-za1.host-ww.net, ha04-za1.host-ww.net, ha20-za1.host-ww.net, ha21-za1.host-ww.net, ha24-za1.hos
  • Dear Valued Customer

    Please note that due to emergency network maintenance the following hosts will be offline for up to 1 hour. If you havea VPS on one of these hosts it will not be reachable:

    ha03-za1.host-ww.net
    ha04-za1.host-ww.net
    ha20-za1.host-ww.net
    ha21-za1.host-ww.net
    ha24-za1.host-ww.net
    ha26-za1.host-ww.net
    ha27-za1.host-ww.net



  • Date - 17/05/2019 17:00 - 17/05/2019 17:30
  • Last Updated - 17/05/2019 16:39
Core Switch Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Core Switch
  • Dear valued customer,

    We are currently experiencing issues with one of our core switches effecting nodes:

    • ha03
    • ha04
    • ha19
    • ha20
    • ha21
    • ha22
    • ha23
    • ha24
    • ha26
    • ha27


    All senior engineers are actively working on getting the issue resolved.

    Kind Regards,
    Hostafrica Support Team

  • Date - 09/05/2019 22:07 - 10/05/2019 00:10
  • Last Updated - 09/05/2019 22:12
Control panel and portal unavaliable (Resolved)
  • Priority - High
  • Affecting Server - vps.host-ww.net
  • Hi there

    Please kindly note that the control panel for your server may not be avaliable between the above specified time.

    If you are a reseller your portal may also not be avaliable.

    Please do not hesitate to contact us if you need assistance

    Kind regards

    Hostafrica Support

  • Date - 03/05/2019 15:45 - 03/05/2019 16:45
  • Last Updated - 06/05/2019 11:34
Network issue at DC (Resolved)
  • Priority - High
  • Affecting System - Network at DC
  • Datacenter JHB is expiriencing a network issue.
    Upstream provider is investigating

    No ETA yet.

  • Date - 04/05/2019 12:01 - 05/05/2019 21:38
  • Last Updated - 04/05/2019 12:03
Network Issues (Resolved)
  • Priority - High
  • Affecting Server - hn1-za1.host-ww.net
  • Kindly note, we are experiencing network issues on HN1-za

    Update:

    The issue has since been resolved.

  • Date - 24/04/2019 14:21
  • Last Updated - 24/04/2019 14:28
ha02-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - ha02-za1.host-ww.net
  • Dear Valued Customer

    Please note that we will be performing an emergency reboot of ha02-za1.host-ww.net in the next 30 minutes. If your server is located on this host it may be rebooted as well. We apologise for the inconvenience caused.

  • Date - 10/04/2019 08:30 - 15/04/2019 20:36
  • Last Updated - 10/04/2019 08:33
Emergency Server Restart (Resolved)
  • Priority - High
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we performed an emergency restart of cp7-za1.host-ww.net. Apologies for the inconvenience caused.

  • Date - 03/04/2019 09:03 - 03/04/2019 09:10
  • Last Updated - 03/04/2019 20:23
Emergency reboot (Resolved)
  • Priority - High
  • Affecting Server - hn12-za1.host-ww.net
  • Dear valued customer

    Please note that we are performing an emergency restart of hn12-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavailable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.

  • Date - 24/01/2019 09:12 - 25/03/2019 10:46
  • Last Updated - 25/03/2019 09:39
ha02-za1.host-ww.net Issue (Resolved)
  • Priority - High
  • Affecting Server - ha02-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing on ha02-za1.host-ww.net. Customers may have an issue accessing their VPS located on the host. We are investigating the issue with urgency

  • Date - 15/03/2019 09:37
  • Last Updated - 15/03/2019 10:38
ha17-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha17-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are are currently experiencing an issue on ha17-za1.host-ww.net. Customers are currently unable to access their VPS(s) on the host. We are investigating with urgency

    #Update 1: The issue has been resolved.

  • Date - 12/03/2019 10:54
  • Last Updated - 12/03/2019 11:45
ha17-za1.host-ww.net Issue (Resolved)
  • Priority - High
  • Affecting Server - ha17-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing an issue on ha17.host-ww.net

    Customers may experience an issue accessing their VPS's

  • Date - 03/03/2019 19:15
  • Last Updated - 04/03/2019 08:11
ha15-za1.host-ww.net Issue (Resolved)
  • Priority - High
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we are currently experiencing an issue on ha15.host-ww.net

    Customers may experience an issue accessing their VPS's

  • Date - 03/03/2019 20:16
  • Last Updated - 04/03/2019 08:11
ha22-za1.host-ww.net Issue (Resolved)
  • Priority - High
  • Affecting Server - ha22-za1.host-ww.net
  • Hi there

    Please note that all VPS's located on ha22-za1.host-ww.net are currently offline. We are investigating with urgency

  • Date - 28/02/2019 11:24
  • Last Updated - 28/02/2019 12:36
cp4-za1.host-ww.net restart (Resolved)
  • Priority - High
  • Affecting System - cp4-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are performing an emergency restart of cp6-za1.host-ww.net. You may be unable to access your emails and/or website during the restart.

  • Date - 25/02/2019 17:00 - 25/02/2019 17:10
  • Last Updated - 25/02/2019 17:14
Emergency Reboot (Resolved)
  • Priority - High
  • Affecting Server - hn24-za1.host-ww.net
  • Dear valued customer

    Please note that we are performing an emergency restart of hn24-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavaliable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.

    #UPDATE: The issue has been resolved.



  • Date - 25/02/2019 12:40 - 25/02/2019 12:45
  • Last Updated - 25/02/2019 13:09
Server maintenance ( FTP Backup) (Resolved)
  • Priority - High
  • Affecting Server - bz2-za1.host-ww.net
  • Scheduled maintenante on BZ2-za1 server

    Start Date 06/02/2019 08:00
    End Date: 09/02/2019 06:00

    During this time FTP backup will not be available.

    We thank you for for your patience and apologize for any inconvenience caused.

  • Date - 06/02/2019 08:00 - 09/02/2019 06:00
  • Last Updated - 11/02/2019 08:15
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - ha01-za1.host-ww.net
  • Hi there

    Please note that we are currently experiencing a network issue on ha01-za1.host-ww.net. The network issue may prevent you from accessing your VPS. If you are being affected please kindly submit a ticket so that we can update you and let you know as soon as the issue is resolved. You can also view updates here:

    https://my.hostafrica.co.za/admin/networkissues.php

    Kind regards

    Hostafrica Support

  • Date - 06/02/2019 09:15 - 06/02/2019 09:39
  • Last Updated - 06/02/2019 09:38
ha01-za1: Connectivity issues (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • Dear Valued Customer

    Please note that some customers are experiencing an issue accessing their VPS's on ha01-za1.host-ww.net.

    Update: The host is up and running

    Kind Regards,

    Hostafrica Team

  • Date - 06/02/2019 09:15
  • Last Updated - 06/02/2019 09:26
Host Failover ha01-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - ha01-za1.host-ww.net
  • Host Failover ha01-za1.host-ww.net:

    VMs failed over to a different Host. Some VMs might have been restarted during the process

  • Date - 03/02/2019 05:16
  • Last Updated - 04/02/2019 13:11
Network Notification (Resolved)
  • Priority - High
  • Affecting System - Host servers
  • Good day,

    Network Maintenance for our host servers.

    We will be performing network maintenance in our Samrand Data Centre. During the maintenance, the network connectivity to your Self-Managed server(s) may be disrupted.

    When:
    Wednesday, 30 January 2019 between 01h00 - 03h00 SAST.

    Impact:
    Your server(s) may experience up to 20 minutes of downtime during the maintenance window.

    Affected server(s):
    hn1-za1.host-ww.net
    hn2-za1.host-ww.net
    hn8-za1.host-ww.net
    hn9-za1.host-ww.net
    hn10-za1.host-ww.net
    hn11-za1.host-ww.net
    hn12-za1.host-ww.net
    hn14-za1.host-ww.net
    hn15-za1.host-ww.net
    hn16-za1.host-ww.net
    hn17-za1.host-ww.net
    hn18-za1.host-ww.net
    hn19-za1.host-ww.net
    hn22-za1.host-ww.net
    hn23-za1.host-ww.net
    hn24-za1.host-ww.net
    hn25-za1.host-ww.net
    hn26-za1.host-ww.net
    hn27-za1.host-ww.net
    hn28-za1.host-ww.net

    To determine your host server, please refer to https://my.hostafrica.co.za/index.php?rp=/knowledgebase/73/Determining-Host-Server.html

    Action required:
    None.

    Please refer to the Network Notice for possible updates during the maintenance window.

    Kind Regards
    Host Africa Support

  • Date - 30/01/2019 01:00 - 30/01/2019 03:00
  • Last Updated - 30/01/2019 07:13
Network Notification (Resolved)
  • Priority - Critical
  • Affecting Server - ha02-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem with ha02.host-ww.net.

    Our senior engineers are currently working with urgency to get this issue resolved.

    Please access the following link to view updates: https://my.hostafrica.co.za/serverstatus.php

    We will notify you once the issue is resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards
    Host Africa Support



  • Date - 22/01/2019 07:45
  • Last Updated - 22/01/2019 08:18
DNS Issue (Resolved)
  • Priority - Critical
  • Affecting Other - ns1.host-ww.net and ns2.host-ww.net
  • Dear Valued Customers

    Please note that we are currently experiencing an issue on two of our nameservers:

    ns1.host-ww.net
    ns2.host-ww.net

    Customers may have issues accessing their websites and emails on our shared web hosting packages. We are investigating with urgency

  • Date - 17/01/2019 19:20
  • Last Updated - 18/01/2019 07:19
Server down: ha01-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • Dear Valued Customer

    Please note that ha01-za1.host-ww.net is currently down. Our senior engineers are actively working to get the server back up. We will be posting hourly updates here. We apologise for the inconvenience caused

    Update #1: Our senior engineers are still investigating the issue

  • Date - 06/01/2019 01:15
  • Last Updated - 09/01/2019 07:30
Host 15 Crash (Resolved)
  • Priority - Critical
  • Affecting Server - hn15-za1.host-ww.net
  • Dear Valued Customer


    Please be advised that we had a host failure on hn15-za1.host-ww.net due to a virtualization crash. Our engineers have since restored the server to full operation and all cloud machines is available again.Thank you for your patience

    Kind Regards

    Host Africa support

  • Date - 05/12/2018 21:00 - 05/12/2018 23:21
  • Last Updated - 05/12/2018 23:21
Public Network Switch Reboot (Resolved)
  • Priority - High
  • Affecting Other - Public Network Switch
  • Dear Valued Customer

    Please note that we performing a reboot of our public network switch. Network connectivity to your VPS will be lost for a few seconds. We apologise for any inconvenience caused.

    Update #1:  The reboot has been completed.

  • Date - 30/11/2018 19:10 - 30/11/2018 19:15
  • Last Updated - 03/12/2018 07:38
Emergency maintenance notification (Resolved)
  • Priority - Critical
  • Affecting Server - bz2-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that all FTP storage users will be down for approx 1 hour.


    Kind Regards
    Support
    Host Africa

  • Date - 30/11/2018 15:32 - 30/11/2018 16:32
  • Last Updated - 30/11/2018 16:57
Backup Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - bz2-za1.host-ww.net
  • Dear Valued Customer

    This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

    We will run backups during the course of the next week to ensure that all servers will have latest backups.

    We sincerely apologize for the inconvenience caused.

    Kind Regards
    Support
    Host Africa

  • Date - 28/11/2018 11:03
  • Last Updated - 30/11/2018 15:31
Network Notification (Resolved)
  • Priority - Critical
  • Affecting Server - cp7-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we had experienced network connectivity issues. We apologize for the inconvenience caused. The issue has since been resolved.


    Regards
    Host Africa Support

  • Date - 28/11/2018 19:16 - 28/11/2018 07:15
  • Last Updated - 28/11/2018 16:27
Emergency maintenance notification (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Good day,

    Emergency maintenanceEmergency maintenance phase 2

    Our Network engineers will be performing emergency preventative system maintenance which will result in a brief network outage while traffic is shifted to alternate routing and switching infrastructure.

    Start: 21 November 2018 - 01h00 SAST

    End: 21 November 2018  - 03h00 SAST


    Impact:
    A brief network outage of about 20 seconds

    Please refer to the Network notice for updates during the maintenance window.

    If you have any queries or concerns, please contact us by email to support@hostafrica.co.za

    Kind Regards
    Host Africa Support




     

  • Date - 21/11/2018 01:00 - 21/11/2018 03:00
  • Last Updated - 22/11/2018 08:14
CP6-ZA1.HOST-WW.NET RESTART (Resolved)
  • Priority - Critical
  • Affecting System - cp6-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem on cp6-za1.host-ww.net.

    Our senior engineers are currently working with urgency to get this issue resolved.

    Please access the following link to view updates: https://my.hostafrica.co.za/serverstatus.php

    We will notify you once the issue is resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Host Africa Support


    #UPDATE:
    CP6 has been rebooted, all site back online.

  • Date - 21/11/2018 07:20
  • Last Updated - 21/11/2018 07:50
Backup Server issue (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

    The following servers will not have backups and we will run backups during the course of the next week to ensure that they will have latest backups:

    hn1-za1.host-ww.net 

    hn2-za1.host-ww.net 

    hn7-za1.host-ww.net 

    hn8-za1.host-ww.net 

    hn9-za1.host-ww.net

    hn10-za1.host-ww.net 

    hn11-za1.host-ww.net
     
    hn12-za1.host-ww.net 

    hn13-za1.host-ww.net
     
    hn14-za1.host-ww.net 

    hn15-za1.host-ww.net 

    hn16-za1.host-ww.net 

    hn17-za1.host-ww.net 

    hn18-za1.host-ww.net 

    hn19-za1.host-ww.net


    We apologize for the inconvenience caused.

    Kind Regards

    Host Africa Support

  • Date - 15/11/2018 15:31
  • Last Updated - 20/11/2018 13:26
Connectivty Issue (Resolved)
  • Priority - High
  • Affecting Server - ha02-za1.host-ww.net
  • Dear Valued Customer

    Please note that some customers are experiencing an issue accessing their VPS's on ha02-za1.host-ww.net, We are investigating with urgency.

    Update: We are restarting the host

    Update: The host appears to be having ongoing issues. One of our technicians is investigating onsite at the datacenter

    Update: The host is up and running

  • Date - 15/11/2018 19:20
  • Last Updated - 16/11/2018 07:48
Package Losses (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that your server may experience package losses over the next few minutes due to us restaring the tunnel.



    Update:

    We are surrently expiriening a switch down. We are busy bringing it online again


    Resolved:
    The issue has been resolved. The issue occured due to a faulty network device.
    We appologize for the inconvenience caused.

  • Date - 13/11/2018 12:39
  • Last Updated - 13/11/2018 18:57
Network Notification (Resolved)
  • Priority - Critical
  • Affecting System - Virtuozzo VPS servers
  • Dear Valued Customer

    Please be advised that our networking team will be performing an emergency reboot on one of the network switches in POD4 in order to resolve a critical issue with the switch's packet forwarding engine.

    A maintenance window has been scheduled for 7 November 2018 from 22:00 to 23:00 - although we expect the actual network downtime to not exceed 5-10 minutes.

    Only the below products on our new infrastructure will be affected:

    VPS Linux (Virtuozzo Container)
    Cloud Windows
    Cloud Linux
    VPS Linux  (Virtuozzo Container (Reseller)
    Cloud Windows (Reseller)
    Cloud Linux (Reseller)


    Regards
    Support @ HostAfrica

  • Date - 07/11/2018 22:00 - 07/11/2018 23:00
  • Last Updated - 08/11/2018 15:40
Network issues (Resolved)
  • Priority - Critical
  • There is a network related issue with our upstream provider - The issue is currently being investigated, we will update you as soon as the issue is resolved.

  • Date - 05/11/2018 16:49
  • Last Updated - 05/11/2018 16:40
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Update!

    The issue was caused by failover - All systems/VPS are back up and we thank you for your continued patience in this regard.

  • Date - 02/11/2018 19:28 - 05/11/2018 13:20
  • Last Updated - 02/11/2018 20:48
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Please note that we are experiencing high latency on some segments of our network. We are investigating with urgency.

  • Date - 18/10/2018 11:15 - 18/10/2018 13:53
  • Last Updated - 18/10/2018 11:16
Network Issue (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that some VPS's may be experiencing package loss. We are investigating with urgency

  • Date - 16/10/2018 21:00 - 17/10/2018 16:54
  • Last Updated - 16/10/2018 21:43
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Physcial Host's
  • As per the maintenance notification sent out, the folowing servers will now be shutdown:

    hn1-za1.host-ww.net

    hn2-za1.host-ww.net

    hn8-za1.host-ww.net

    hn13-za1.host-ww.net

    hn14-za1.host-ww.net

    hn15-za1.host-ww.net

    hn16-za1.host-ww.net

    The maintenance may also cause your website and/or emails to go down. You are more than welcome to open a ticket with us to confirm.

  • Date - 13/10/2018 18:31 - 13/10/2018 20:15
  • Last Updated - 13/10/2018 19:48
Host Issue HA05 - Server reboot (Resolved)
  • Priority - Critical
  • Affecting Server - ha05-za1.host-ww.net
  • Host Issue HA05 - Server reboot
    No ETA yet

  • Date - 02/10/2018 22:07 - 03/10/2018 07:11
  • Last Updated - 02/10/2018 22:08
Server downtime on hn17.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

  • Date - 02/10/2018 13:20 - 02/10/2018 14:14
  • Last Updated - 02/10/2018 13:28
Server downtime on hn17.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

  • Date - 01/10/2018 16:10 - 02/10/2018 07:20
  • Last Updated - 01/10/2018 16:13
Host 17 Reboot (Resolved)
  • Priority - High
  • Affecting Server - hn17-za1.host-ww.net
  • Dear Valued Customer

    We will be performing an emergency restart of hn17-za1.host-ww.net in the next 60 minutes. We apologise for the inconvenience caused.

  • Date - 27/09/2018 12:50 - 01/10/2018 08:42
  • Last Updated - 27/09/2018 12:54
Host 24 reboot (Resolved)
  • Priority - Critical
  • Affecting Server - hn24-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are performing an emergency reboot of hn24-a1.host-ww.net

  • Date - 27/09/2018 11:17 - 27/09/2018 12:54
  • Last Updated - 27/09/2018 11:18
Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that we are currently performing emergency network maintenance. You will experience degraded network service while the maintenace is ongoing. We apologise for the inconvenience and thank you for your patience.

  • Date - 27/09/2018 10:43 - 01/10/2018 08:42
  • Last Updated - 27/09/2018 10:44
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that the  network in our DC is currently experiencing a degraded performance. We are investigating the issue with urgency

  • Date - 27/09/2018 09:57 - 01/10/2018 08:41
  • Last Updated - 27/09/2018 09:59
Emergency maintenance on core network (Resolved)
  • Priority - Critical
  • Affecting System - Network switches
  • Customers may expirience connectivity losses

  • Date - 26/09/2018 23:23 - 27/09/2018 09:59
  • Last Updated - 26/09/2018 23:26
Network Interruption (Resolved)
  • Priority - High
  • Affecting Other - Core Network Switch
  • Dear Valued Customer

    Please note that we are performing an emergency restart of a core network switch. Estimated network outage of 10 times.

  • Date - 26/09/2018 14:25 - 26/09/2018 14:47
  • Last Updated - 26/09/2018 14:27
Restart of network core switch (Resolved)
  • Priority - High
  • Affecting System - Network
  • Restart of network core switch

    Customers may expirience a brief interuption of connectivity

  • Date - 26/09/2018 14:25 - 26/09/2018 14:48
  • Last Updated - 26/09/2018 14:27
Emergency Reboot Of Host (Resolved)
  • Priority - Critical
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Dear valued customers,

    Critical server issues on HOST CP5, we need to perform an emergency reboot of the host.

    Apologies for any inconvenience caused in this regard.

  • Date - 25/09/2018 14:13 - 26/09/2018 14:52
  • Last Updated - 25/09/2018 14:16
hn14-za1.host.ww.net: Restart after host cras (Resolved)
  • Priority - Medium
  • Affecting Server - hn14-za1.host-ww.net
  • hn14-za1.host.ww.net: Restart after host crash

    We are currently experiencing a network issue caused by a DDOS attack, the issue is still under investigation, we will update you once the issue has been resolved.


    UPDATE
    We have rebooted the host server, the issue has been resolved. Apologies for the inconvenience caused.


  • Date - 24/09/2018 13:00
  • Last Updated - 24/09/2018 14:08
Network notification (Resolved)
  • Priority - Critical
  • Affecting Server - hn5-za1.host-ww.net
  • Dear HostAfrica customers,

    Please note that on the 24 September 2018 at 8pm (GMT +2) all the servers that were recently migrated from host 5 will experience a network outage due to mentainance done on one of our routers.

    Apologies in advance for any inconveience this will cause.

  • Date - 24/09/2018 20:00 - 24/09/2018 20:20
  • Last Updated - 24/09/2018 10:51
Virtuozzo Containers: Host HA05 (Resolved)
  • Priority - High
  • Affecting System - Virtuozzo Containers: Host HA05
  • Virtuozzo Containers: Host HA05 Reboot due to Kernel crash.

    Approximate downtime 15 min

  • Date - 23/09/2018 22:53
  • Last Updated - 24/09/2018 09:15
Network Notification (Resolved)
  • Priority - Critical
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Clients,

    Update the server is backup again, log on and let us know if you see any further issues.

  • Date - 21/09/2018 14:50 - 23/09/2018 08:10
  • Last Updated - 21/09/2018 15:10
ha05-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - ha05-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing an issue on ha05-za1. You may experience an issue accessing your VPS if it is on ha05-za1. We are investigating the issue with urgency. We apologise for the inconvenience caused.

    Kind regards

    Hostafrica Support

  • Date - 03/09/2018 17:26 - 03/09/2018 22:44
  • Last Updated - 03/09/2018 17:31
Network Issue (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    Please note that all servers on ha05-za1.host-ww.net are currently unreachable. We are urgently investigating.

  • Date - 31/08/2018 15:10 - 31/08/2018 15:40
  • Last Updated - 31/08/2018 15:11
Host 28 Down (Resolved)
  • Priority - Critical
  • Affecting Server - hn28-za1.host-ww.net
  • Dear Valued Customer

    Please note that hn28-za1.host-ww.net is currently down. We are urgently investigating the issue.

  • Date - 25/08/2018 16:33 - 25/08/2018 17:00
  • Last Updated - 25/08/2018 16:35
hn28-za1.host.ww.net:Restart after host crash (Resolved)
  • Priority - Medium
  • Affecting Server - hn28-za1.host-ww.net
  • hn28-za1.host.ww.net:Restart after host crash

  • Date - 25/08/2018 16:20 - 25/08/2018 16:32
  • Last Updated - 25/08/2018 16:32
Hotline not available (Resolved)
  • Priority - High
  • Affecting Other - Hotline
  • Due to a Telkom outage, our Hotline is currently not available. Please send an email to support@hostafrica.co.za  for urgent queries.

  • Date - 22/08/2018 13:00
  • Last Updated - 22/08/2018 14:51
Host 12 Planned Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - hn12-za1.host-ww.net
  • Dear Valued Customer 

    Please be advised that there will be a planned downtime on Host 12. If your VPS is on Host 12, it will be unavailable during the downtime. Please see details below:

    Date: 21 August 2018 

    Time Period21:30 pm - 23:00 pm SAST 

    Reason: General Maintenace

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa  Support – support@hostafrica.co.za of any concerns. 

    Thank you for your understanding

    HOST AFRICA Support

  • Date - 21/08/2018 21:30 - 21/08/2018 23:00
  • Last Updated - 22/08/2018 13:49
Emergency Notice: CP-5 TO BE REBOOTED (Resolved)
  • Priority - Critical
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Due to a yet undiagnosed issue, we need to restart cp5-za1.host-ww.net which may lead your hosting package to be unavailable for 5-10 minutes

    Kind regards

    Hostafrica Support

  • Date - 14/08/2018 15:09
  • Last Updated - 14/08/2018 16:20
Emergency Notice: Issue on DNS resolution (Resolved)
  • Priority - Critical
  • Affecting System - Nameservers
  • Dear Valued Customer

    Please be advised that we experienced an issue on the DNS resolution which may cause emails and websites not to work properly.

    Our senior system engineers are actively working with urgency to get the issue resolved. We will notify you once the issue has been resolved.

    We apologize for the inconveniences this may have caused.

    Regards
    Host Africa Support


    UPDATE: The issue has been resolved.


  • Date - 14/08/2018 08:37 - 14/08/2018 08:45
  • Last Updated - 14/08/2018 08:56
Host 12 Restart (Resolved)
  • Priority - High
  • Affecting Server - hn12-za1.host-ww.net
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn12-za1.host-ww.net. Servers will be down for approximately 10 - 20 minutes

    We apologise for any inconvenience caused.

    UPDATE: Issue has been resolved.

  • Date - 10/08/2018 13:00
  • Last Updated - 10/08/2018 13:49
hn23-za1.host.ww.net: Restart after host cras (Resolved)
  • Priority - Medium
  • Affecting Server - hn23-za1.host-ww.net
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn23-za1.host-ww.net. Server is already back up.

    We apologise for any inconvenience caused.

  • Date - 10/08/2018 07:00 - 10/08/2018 07:51
  • Last Updated - 10/08/2018 07:51
CP5-ZA1.HOST-WW.NET TO BE REBOOTED (Resolved)
  • Priority - Critical
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we have performed an emergency reboot of cp5-za1.host-ww.net. We apologise for the inconvenience caused.





    UPDATE:  Issue has been resolved.

  • Date - 08/08/2018 14:52
  • Last Updated - 08/08/2018 15:40
cp5-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - cp5-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we have performed an emergency reboot of cp5-za1.host-ww.net. We apologise for the inconvieance caused.



    Update: Issue has been resolved.

  • Date - 02/08/2018 16:01
  • Last Updated - 03/08/2018 08:35
Emergency Notice: HOST-17 TO BE REBOOTED (Resolved)
  • Priority - Critical
  • Affecting Server - hn17-za1.host-ww.net
  • Please note that due to an emergency issue, we have had to restart hn17-za1.host-ww.net. We apologise for any inconvenience caused.


    Update: Issue has been resolved

  • Date - 02/08/2018 09:13 - 02/08/2018 09:19
  • Last Updated - 02/08/2018 09:21
Emergency Notice: HOST-27 TO BE REBOOTED (Resolved)
  • Priority - Critical
  • Affecting System - Host 27
  • Please note that due to an emergency issue, we have had to restart hn27-za1.host-ww.net. We apologise for any inconvenience caused.

    Update: Issue has been resolved

  • Date - 02/08/2018 08:47 - 02/08/2018 08:55
  • Last Updated - 02/08/2018 09:08
Restart Required (Resolved)
  • Priority - High
  • Affecting Server - cp6-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Due to a yet undiagnosed issue, we need to restart cp6-za1.host-ww.net which may lead your hosting package to be unavailable for 5-10 minutes

    Kind regards

    Hostafrica Support

  • Date - 25/07/2018 11:25 - 25/07/2018 11:35
  • Last Updated - 25/07/2018 11:32
Kernel Issue- Reboot Required (Resolved)
  • Priority - High
  • Affecting Server - hn17-za1.host-ww.net
  • Dear Valued Customer

    Due to a Kernel issue, we are rebooting Host 17 at the above specified time. All VPS's on the the host will be restarted. Expected downtime is 15-30 minutes

    We apologise for the short notice and for the inconvenience caused.

    Kind regards

    Host Africa Support

  • Date - 20/07/2018 11:45 - 20/07/2018 12:15
  • Last Updated - 23/07/2018 08:22
HOST 12 CRASHED (Resolved)
  • Priority - Critical
  • Affecting Server - hn12-za1.host-ww.net
  • Dear Valued Customer

    We experienced a host crash on Host 12.  We are still investigating as to the cause

    We have rebooted all of the virtual servers and they should be back online. If not please let us know.

    We apologise for the inconvenience caused.

    Kind regards

    Hostafrica Support

  • Date - 16/07/2018 15:48 - 16/07/2018 22:31
  • Last Updated - 16/07/2018 16:03
Network issue Host 23 (Resolved)
  • Priority - Medium
  • Affecting Server - hn23-za1.host-ww.net
  • Network issue Host23
    Our network engineers are investigating

  • Date - 13/07/2018 20:10 - 16/07/2018 15:54
  • Last Updated - 13/07/2018 20:11
Host17: Restart after host crash (Resolved)
  • Priority - Medium
  • Affecting Server - hn17-za1.host-ww.net
  • hn17-za1.host.ww.net (Host17): Restart after host crash
    All VMs up and running again.
    Root cause is being investigated.

  • Date - 01/07/2018 18:37 - 04/07/2018 10:14
  • Last Updated - 01/07/2018 18:54
Connectivity Issue (Resolved)
  • Priority - High
  • Affecting Server - cp6-za1.host-ww.net - Hosting
  • Dear Valued Customer

    Please note that we are currently investigating a connectivity issue on cp6.host-ww.net.

    The issue may be affecting your ability to access your website/emails

    We are currently investiagting the issue in conjunction with our datacenter provider

    Kind regards

    Hostafrica Support Team

  • Date - 25/06/2018 13:55
  • Last Updated - 25/06/2018 15:02
Connectivity Issues (Resolved)
  • Priority - High
  • Dear Valued Customer

    We are currently experiencing a network issue at the data center where our physical hosts are located. We have contacted our upstream provider and are confident that they will resolve issue as soon as possible. The effect of the network issue is that you may experience  intermittent connectivity to your VPS/Web hosting package.

  • Date - 20/06/2018 13:00
  • Last Updated - 25/06/2018 13:55
Connectivity Issue (Resolved)
  • Priority - High
  • Affecting Server - hn4-za1.host-ww.net
  • We are currently experiencing a network issue at the data center where our servers are hosted. We are confident that our upstream provider will resolve the issue as soon as possible. The network issue may affect your ability to connect to your VPS/web hosting package.

  • Date - 13/06/2018 21:30 - 13/06/2018 23:02
  • Last Updated - 13/06/2018 22:11
Host 12 Planned Maintenance (Resolved)
  • Priority - High
  • Affecting Server - hn12-za1.host-ww.net
  • Dear Valued Customer 

    Please be advised that there will be a planned downtime on Host 12. If your VPS is on Host 12, it will be unavailable during the downtime. Please see details below:

    Date: 27 May 2018 

    Time Period: 22:00 - 0:00 am SAST

    Reason: General Maintenace

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Hostafrica Support – support@hostafrica.co.za of any concerns.

    Thank you for your understanding

    Hostafrica Support

  • Date - 27/05/2018 22:00 - 28/05/2018 00:00
  • Last Updated - 28/05/2018 12:47
hn4-za1.host.ww.net error (Resolved)
  • Priority - High
  • Affecting System - hn4-za1.host.ww.net
  • We expiriencing an issue on hn4-za1.host.ww.net

    Our technician is in the datacenter to investigate the issue.
    The VMs on that server are currently shutdown and not reachable

    We will provide you with feedback as soon as possible.

  • Date - 27/05/2018 16:16 - 27/05/2018 19:32
  • Last Updated - 27/05/2018 16:19
za2.circle.co.za server issues (Resolved)
  • Priority - Critical
  • Affecting Server - za2.circle.co.za
  • Dear Valued Customer

    We are currently experiencing issues on za2.circle.co.za. If your web hosting package is on za2.circle.co.za, you will not be able to access your website or emails.

    We are currently investigating with urgency.

    Our apologies for any inconvenicence caused.

  • Date - 22/05/2017 07:00 - 27/05/2018 16:16
  • Last Updated - 22/05/2018 07:41
Webhosting maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Please be advised that there will be a planned maintenance period for selected webhosting packages. Customers have been informed by email:

    Date: Sunday 20, May 2018 

    Time Period: 22:00 pm - 02:00 am SAST 

    Reason: RAID maintenance 

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa Support – support@hostafrica.co.za of any concerns. 

    Thank you for your understanding

    Host Africa Support

  • Date - 20/05/2018 22:00 - 27/05/2018 17:10
  • Last Updated - 18/05/2018 18:02
Backup problem (Resolved)
  • Priority - Medium
  • Affecting System - Backup Server
  • Due an Software issue we are currently not able to perform our automatic weekly backup.
    If you need a backup of your server please get in contact with support@hostafrica.co.za.
    We appologize for the inconveniance caused.

    Regards
    Support Team

  • Date - 05/05/2018 20:00
  • Last Updated - 18/05/2018 17:35
Webhosting maintenance tonight 22:30 -24:00 (Resolved)
  • Priority - Low
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Dear Valued Customers

    All websites and emails hosted on cp1-za1.host-ww.net will be unavailable for appr. 1-2 hours.

    Products affected: Selected Webhosting packages

    Date: Wednesday 9, May 2018 

    Time Period: 22:30 pm - 00:30 am SAST 

    Reason: Wehbosting Maintenance

    Estimated downtime: 2 hours

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa Support – support@hostafrica.co.za of any concerns. 

    Thank you for your understanding

    Host Africa Support

  • Date - 09/05/2018 22:30 - 18/05/2018 18:01
  • Last Updated - 09/05/2018 13:10
Host 14 emergency maintenance (Resolved)
  • Priority - High
  • Affecting System - hn14.host-ww.net
  • Dear Valued Customers

    Please be advised that we are currently experiencing an issue on our host server: hn14.host-ww.net

    Our senior engineers are currently working with urgency to get the issue resolved.

    Expect downtime of appr. 15 minutes

    All the servers on Host 14 may be rebooted during this process.

    We apologize for the inconvenience this may cause.

    Support
    Host Africa


  • Date - 05/05/2018 21:53 - 05/05/2018 22:35
  • Last Updated - 05/05/2018 21:54
ATT: Network Issue on HOST14 (Resolved)
  • Priority - High
  • Affecting Server - hn14-za1.host-ww.net
  • Dear Valued Customers

    Please be advised that we are currently experiencing an issue on our host server: hn14.host-ww.net

    Our senior engineers are currently working with urgency to get the issue resolved.

    Expect downtime of appr. 15-30 minutes

    All the servers on Host 14 may be rebooted during this process.

    We apologize for the inconvenience this may cause.

    Support
    Host Africa



  • Date - 05/05/2018 11:22
  • Last Updated - 05/05/2018 11:50
ATT: Network Issue on ZA3.CIRCLE.CO.ZA (Resolved)
  • Priority - High
  • Affecting Server - za3.circle.co.za
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem with our za3.circle.co.za webhosting server.

    Our senior engineers are currently working with urgency to get this issue resolved.

    We will notify you as soon as this gets resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Host Africa Support


    Update:

    All, customers on za3.circle.co.za will not be able to send or receive emails. also websites is not available.

    Update 21:30:

    Issue resolved

  • Date - 02/05/2018 18:46 - 02/05/2018 21:56
  • Last Updated - 02/05/2018 21:56
RAID Maintenance 25 April 21:30-02:00 SAST (Resolved)
  • Priority - High
  • Affecting Server - hn4-za1.host-ww.net
  • Please be advised that there will be a planned downtime on Host 4. If your VPS is on Host 4, it will be unavailable during the downtime. Please see details below:

    Date: Wednesday 25, April 2018 

    Time Period: 21:30 am - 02:00 am SAST

    Reason: RAID maintenance 

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa Support – support@hostafrica.co.za of any concerns.

    Thank you for your understanding

    Host Africa Support

  • Date - 25/04/2018 21:30 - 26/04/2018 20:53
  • Last Updated - 23/04/2018 15:05
Host 17 (Resolved)
  • Priority - High
  • Affecting Server - hn17-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem on Host 17

    Our senior engineers are currently working with urgency to get this issue resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Host Africa Support

  • Date - 20/04/2018 08:10
  • Last Updated - 20/04/2018 08:19
Host 20 Planned Maintenance (Resolved)
  • Priority - High
  • Dear Valued Customer 

    Please be advised that there will be a planned downtime on Host 20. If your VPS is on Host 20, it will be unavailable during the downtime. Please see details below:

    Date: Saturday 7, April 2018 

    Time Period: 08:30 am - 10:00 am SAST

    Reason: RAID maintenance 

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa Support – support@hostafrica.co.za of any concerns.

    Thank you for your understanding

    Host Africa Support

  • Date - 07/04/2018 08:30 - 07/04/2018 10:30
  • Last Updated - 07/04/2018 11:52
UPDATE-Host 20 Planned Maintenance (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please be advised that we are extending the maintenace period for the RAID Maintenace taking place today , 07 April 2018, on Host 20. We are extending the maintenance period until further notice in order to migrate some VPS's off the host to reduce the load.

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Host Africa Support – support@hostafrica.co.za of any concerns.

    Thank you for your understanding

    Host Africa Support

  • Date - 07/04/2018 08:30
  • Last Updated - 07/04/2018 11:52
Network Issue (Resolved)
  • Priority - Medium
  • Dear Valued Customer

    Our networking team identified an issue between Host Africa and some NAP Africa peers, in particular, MTN and Vodacom.

    We reset all BGP sessions to NAP Africa and we believe that all sessions are now established correctly.

    The issue was on the NAP Africa side and not Host Africa. Our Networking Engineers are in contact with NAP Africa to further investigate.

    Kind regards

    Host Africa Support

  • Date - 02/03/2018 10:58 - 02/03/2018 17:38
  • Last Updated - 02/03/2018 11:11
Connectivity issue (Resolved)
  • Priority - High
  • Affecting Server - hn12-za1.host-ww.net
  • We are expiriencing a problem on hn12-za1.host-ww.net. System engineers are already investigating.

  • Date - 14/01/2018 19:28 - 14/01/2018 20:37
  • Last Updated - 14/01/2018 19:30
Emergency Security Update 20:00 09/01/2018 – (Resolved)
  • Priority - High
  • Affecting Other - All Physical Hosts
  • Dear Valued Customer

    Please be advised that we will be carrying out an emergency security update on all of our physical hosts. Please see the details below:

    Start Date: 9 January 2018 (20:00)

    End Date: 10 January 2018 (08:00)

    Downtime: No VPS should be down for longer than 30-60 minutes

    Reason: Patching the Meltdown and Spectre vulnerabilities.

    Effect: After the patch has been applied, every physical host will need to be restarted.

    We apologize for the inconvenience that this may cause. We are performing this update to ensure that your servers are as secure as possible. Please inform Host Africa Support (support@hostafrica.co.za) of any concerns that you may have about the planned security update.

    Kind Regards,

    Host Africa Support

  • Date - 09/01/2018 20:00 - 12/01/2018 20:04
  • Last Updated - 09/01/2018 07:41
RAID/Backup maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - hn15-za1.host-ww.net
  • Dear Valued Customer

    Please note that we will be shutting down Host 15 on the above sepcified time and date. Please note that all VPS's on Host 15 will not be accessible during the maintenance period of one hour

    We apologise for any inconvenience caused

    Kind Regards

    Host Africa Support Team

  • Date - 07/01/2018 15:00 - 08/01/2018 09:30
  • Last Updated - 05/01/2018 15:46
Network issues for all KVM machines (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Good day

    We have identified a network issue, with Hetzner, that is affecting our client’s abilities to connect to their servers. We are currently working with Hetzner to get the issue resolved as quickly as possible. We are aware and apologise for the inconvenience caused by this network issue. Please refer to your client section, as we will be posting an update every hour

    Update: The issue has been escalated to senior Hetzner management and they currently have their most senior network architect taking a look.

    Update: We are currently awaiting feedback from the senior network architect for Hetzner Datacentre

    Update: Investigation still ongoing

  • Date - 16/12/2017 09:35 - 17/12/2017 08:29
  • Last Updated - 16/12/2017 22:05
Network issues (Resolved)
  • Priority - High
  • Affecting Server - hn15-za1.host-ww.net
  • Dear Host Africa customer


    We are currently facing an issue with the network in our datacenter.

    Our technicians are busy working on it.

    We appoligize for any inconvenience. As soon this issue has been resolved we will inform you.


    Kind regards,
    Host Africa

  • Date - 15/12/2017 07:00 - 16/12/2017 09:37
  • Last Updated - 15/12/2017 07:42
SERVER DOWN (Resolved)
  • Priority - Critical
  • Affecting Server - hn15-za1.host-ww.net
  • The Host is currently down. 
    Hetzner technicians are attending.


    10:35 - Have contacted Hetzner again. still no feedback from Hetzner DC tech.

    11:05 - IPRM interface reachable

    11:15 - Host back online and all VPS's running and pingable

  • Date - 09/12/2017 09:30 - 09/12/2017 11:17
  • Last Updated - 09/12/2017 11:17
Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Network - Cloud/VPS Capetown
  • Our vendor will be conducting a change to add an additional redundant link to the one Core Network Switch in the Cape Town Data Center.
    Change Start: 06 December 22h00
    Change End: 07 November 04h00
    Impact: 5 minutes downtime expected

  • Date - 06/12/2017 22:00 - 16/12/2017 22:06
  • Last Updated - 06/12/2017 09:38
Problems Webhosting Server ZA2 (Resolved)
  • Priority - High
  • Affecting Server - za2.circle.co.za
  • Problems Webhosting Server ZA2

    We are investigationg the issue.

    Approximate ETA: 1 hour

  • Date - 22/11/2017 07:04 - 22/11/2017 08:32
  • Last Updated - 22/11/2017 07:06
Host Issue (Resolved)
  • Priority - High
  • Affecting System - Hn 12
  • Please be advised that we are currently experiencing a problem on Host Server 12.

    Our senior engineers are currently working with urgency to get this issue resolved.

    Please email us at support@hostafrica.co.za if you are experiencing an issue and we will notify you as soon as this gets resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Host Africa Support

  • Date - 16/11/2017 16:12 - 16/11/2017 18:41
  • Last Updated - 16/11/2017 16:21
Host 12 Reboot (Resolved)
  • Priority - High
  • Affecting System - Host 12 - hn12-za1.host-ww.net

  • Update 22:30: Maintenance not yet finished



    Please note that the following host system need to be rebooted due to an urgent security update

    HV12: tuesday 14/11/2017 22:00-  14/11/2017 22:30pm 

    All VM's on the Host System will be rebooted during this process.

    We apologise for any inconvenience caused.

  • Date - 14/11/2017 22:00 - 15/11/2017 01:06
  • Last Updated - 14/11/2017 22:34
Maintenance Control Panel Virtual Servers (Resolved)
  • Priority - Medium
  • Affecting System - Control Panel Virtual Servers
  • Control panel maintenance for all VPS customers. 
    During the maintenance window the control panel will be down for a limited timeframe.

    Clouds servers / Virtual machines will stay up and running.

  • Date - 07/11/2017 16:00 - 14/11/2017 15:20
  • Last Updated - 07/11/2017 13:48
Host 4 Emergency Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - hn4-za1.host-ww.net
  • Host 4 Emergency Reboot

  • Date - 19/09/2017 17:30 - 19/09/2017 00:00
  • Last Updated - 06/11/2017 12:38
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network issue
  • Good Day

    We are currently experiencing a network issue and are investigating with Hetzner. We are unable to provide a time frame for the issue to be resolved at this point. We will post another update within an hour.

    Thank you for your patience

    The HostAfrica Team

  • Date - 10/10/2017 13:26 - 10/10/2017 14:00
  • Last Updated - 10/10/2017 13:32
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - hn3-za1.host-ww.net
  • Start: Sunday   10/09/2017 04:30 SAST

    Hardware Maintenance - Linux VPS Servers

    Point of impact: Linux VPS on Host hn3-za1.host-ww.net
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware update
    Estimated time of repair: 60 minutes
    Attending: Hostafrica Engineers

  • Date - 10/09/2017 04:30 - 10/09/2017 06:00
  • Last Updated - 10/09/2017 05:37
Host 10 issues (Resolved)
  • Priority - Critical
  • Affecting Other - Host 10
  • Hi,

    We are experiencing an issue on Host10. We are busy resolving that issue.

    Kind Regards,
    Michael
    Customer Service
    Support @ Hostafrica

  • Date - 28/06/2017 09:30
  • Last Updated - 11/07/2017 12:25
Emergency Maintenance Host 8 (Resolved)
  • Priority - High
  • Affecting Server - hn8-za1.host-ww.net
  • Start: Wednesday  2017-05-17 22:30 SAST

    Software Maintenance - Windows Server South Africa

    Point of impact: Selected Windows Systems  - All effected customers will be notified by email.
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware maintenance
    Estimated time of repair: 120 minutes
    Attending: Hostafrica Engineers

  • Date - 17/05/2017 22:30 - 18/05/2017 01:00
  • Last Updated - 18/05/2017 00:02
Another test (Resolved)
  • Priority - Medium
  • Another test

  • Date - 30/04/2017 20:54 - 30/04/2017 21:08
  • Last Updated - 30/04/2017 20:54
This is a test (Resolved)
  • Priority - Low
  • Affecting Server - hn1-za1.host-ww.net
  • This is a test

  • Date - 30/04/2017 20:51 - 30/04/2017 21:08
  • Last Updated - 30/04/2017 20:52
Windows Server Maintainence (Resolved)
  • Priority - Medium
  • Affecting Server - vps.host-ww.net
  • Start: Sunday  2017-02-12 17:30 SAST

    Software Maintenance - Windows Server South Africa

    Point of impact: Selected Windows Sytems  - All effected customers will be notified by email.
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware upgrade
    Estimated time of repair: 90 minutes
    Attending: Hostafrica Engineers

  • Date - 12/02/2017 17:30 - 12/02/2017 19:00
  • Last Updated - 12/02/2017 19:10
Linux server maintenance (Kernel upgrade) (Resolved)
  • Priority - High
  • Affecting Server - vps.host-ww.net
  • Start: Wednesday 18/10/2017 22:00 SAST

    Hardware Maintenance - Linux VPS Servers (only OpenVZ systems)

    Point of impact: Linux VPS
    Symptoms: VPS's will be shut down and restarted during the maintenance window. Customers will be unable connect to their VPS. 
    Cause of problem: Kernel upgrade
    Estimated time of repair: 120 minutes

  • Date - 18/01/2017 22:00 - 18/01/2017 23:59
  • Last Updated - 18/01/2017 23:31
za2.circle.co.za server issues (Resolved)
  • Priority - Critical
  • Affecting Server - za2.circle.co.za
  • Our technical team are currently investigating the server outage of za2.circle.co.za. We apologise to affected clients for any inconvenience this has caused.

    We assure you that this is being treated with the highest priority.

  • Date - 19/12/2016 16:17 - 19/12/2016 19:00
  • Last Updated - 19/12/2016 19:06
Linux backup system failure (Resolved)
  • Priority - High
  • Affecting Other - Linux backup server
  • Due to an error in the backup system we have currently no Linux backups available. New backups will be generated during the next 7 days.
    Please make sure you backup critical files yourself.

  • Date - 29/10/2016 09:01 - 03/11/2016 12:14
  • Last Updated - 29/10/2016 09:01
Server Maintenance Linux VPS Servers (Resolved)
  • Priority - High
  • Affecting System - Host 3 Linux
  • Start: Sunday   23/10/2016 20:45 SAST

    Hardware Maintenance - Linux VPS Servers

    Point of impact: Linux VPS
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware update
    Estimated time of repair: 60 minutes
    Attending: Hostafrica Engineers

  • Date - 23/10/2016 20:45 - 24/10/2016 00:00
  • Last Updated - 23/10/2016 21:33
Software Maintenance - Windows Server - SA (Resolved)
  • Priority - High
  • Affecting Server - vps.host-ww.net
  • Start: Tuesday  2016-07-13 22:00 SAST

    Software Maintenance - Windows Server 2012 - SA

    Point of impact: Selected Windows Servers, effected customers will be informed by Email
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Software upgrade
    Estimated time of repair: 60 minutes
    Attending: Hostafrica Engineers

     

  • Date - 13/07/2016 22:00 - 13/07/2016 23:00
  • Last Updated - 14/07/2016 18:08
Software Maintenance - Windows Server 2012 - (Resolved)
  • Priority - Medium
  • Affecting Server - vps.host-ww.net
  • Start: Wednesday  2016-06-14 22:00 SAST

    Software Maintenance - Windows Server 2012 - SA

    Point of impact: All South African Windows Sytems
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Software upgrade
    Estimated time of repair: 240 minutes
    Attending: Hostafrica Engineers

  • Date - 14/06/2016 22:00 - 15/06/2016 01:43
  • Last Updated - 12/07/2016 19:10
Host 2 Error (Resolved)
  • Priority - Critical
  • Affecting Server - vps.host-ww.net
  • Problem on Host 2 resolved


  • Date - 12/07/2016 07:15 - 12/07/2016 07:30
  • Last Updated - 12/07/2016 12:09
Securitiy update (Resolved)
  • Priority - Critical
  • Affecting Server - vps.host-ww.net
  • Start: Saturday 2016-06-18 23:30 SAST

    Short term security update for some Hostsystems. All affected customers will be informed by E-mail

    Point of impact: Cloudpit servers - Only server with Contol Panel Cloudpit are affected.
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Security update
    Estimated time of repair: 30 minutes
    Attending: Hostafrica Engineers

  • Date - 18/06/2016 22:00 - 21/06/2016 20:04
  • Last Updated - 18/06/2016 17:49
Test 1 (Resolved)
  • Priority - Critical
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • This is a test only!

  • Date - 15/06/2016 15:25 - 15/06/2016 15:29
  • Last Updated - 15/06/2016 15:26
Server Maintenance Linux EU (Resolved)
  • Priority - Critical
  • Affecting Server - cp1-za1.host-ww.net - Hosting
  • Start: Friday   10/06/2016 00:00 SAST

    Hardware Maintenance - Linux Server 2012 - EU

    Point of impact: All European Linux Systems
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Software update
    Estimated time of repair: 360 minutes
    Attending: Hostafrica Engineers

  • Date - 10/06/2016 00:00 - 10/06/2016 06:00
  • Last Updated - 10/06/2016 08:16
Server Maintenance Windows EU (Resolved)
  • Priority - High
  • Affecting Server - vps.host-ww.net
  • Start: Tuesday/Wednesday   2016-05-31 23:59 SAST

    Hardware Maintenance - Windows Server 2012 - EU

    Point of impact: All European Windows Sytems
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware upgrade
    Estimated time of repair: 120 minutes
    Attending: Hostafrica Engineers

  • Date - 31/05/2016 23:59 - 01/06/2016 02:00
  • Last Updated - 02/06/2016 09:34
Hardware Maintenance - Windows Server 2012 + (Resolved)
  • Priority - Medium
  • Affecting Server - vps.host-ww.net
  • Start: Saturday 2016-05-07 20:00 SAST

    Hardware Maintenance - Windows Server 2012

    Point of impact: All SA Windows Sytems  + KVM Systems
    Symptoms: VPS will be shut down and restarted after maintenance. Customers will be unable connect to their VPS. 
    Cause of problem: Hardware upgrade
    Estimated time of repair: 60 - 120 minutes
    Attending: Hostafrica Engineers

  • Date - 07/05/2016 20:00 - 07/05/2016 21:01
  • Last Updated - 07/05/2016 21:01